Having problems with your Dell Dimension 2400 PC Desktop ?

I have a proram called total security on my pc

\015 I have a program called total security on my pc which is a virus how do I get rid of it . dell\015

Answers :


Make sure it is a VIRUS. Usually there are many local Anti-Virus's by this name.

The process to remove would be :-

Step 1
\015\012Install McAfee Total Protection and follow the "Install Wizard"\015\012instructions as you determine your level of security. Consider the\015\012different preventive tools you need before you intall Total Protection\015\012program.
\015\012Step 2
\015\012Prevent noncompliant systems from causing problems in your network. Use\015\012McAfee Total Protection as your security program. It's won't be\015\012necessary to have additional programs running to protect your computer\015\012from invaders.
\015\012Step 3
\015\012Manage security from a single web-based console. Have the option of\015\012monitoring your computer's security from anywhere at anytime, as long\015\012as you have access to the Internet.
\015\012Step 4
\015\012Protect computers from email attacks through McAfee Total Protection's\015\012spam filters. Enjoy automatic updates and filters which give you peace\015\012of mind.
\015\012Step 5
\015\012Detect rootkits in your system and eliminate them. These can potentially lead to identity theft.

If the problem still persists, let me know.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!
1.) Print out these instructions as we will need to close every window that is open later in the fix. Due to this malware infecting Internet Explorer, it is suggested that you use Firefox or another browser when following these instructions.

Link to Mozilla Firefox: http://www.mozilla.com/en-US/firefox/personal.html

2.) Before we can do anything we must first end the Total Security process so that it does not interfere with the cleaning process. To do this we must first download and install a Microsoft program called Process Explorer. Normally, we would have you use the Windows Task Manager, but this rogue will disable the ability to run it. Please download Process Explorer from the following link and save it to your desktop:

Link to Process Explorer: http://live.sysinternals.com/procexp.exe

3.) You should now have the Procexp.exe file on your desktop. You now need to rename that file to iexplore.exe. To do this, right-click on the Procexp.exe and select Rename. You can now edit the name of the file and should name it to iexplorer.exe. Once it is renamed you should double-click on the file to launch it.

4.)Scroll through the list of running programs until you see a process named tsc.exe. When you see this process, select the tsc.exe process by left-clicking on it once so it becomes highlighted. Then click on the red X button. Newer versions of this executable may be using names consisting of random numbers or characters. If you see a process that is composed of random numbers or characters and has a shield icon or a padlock icon next to it, then you have found the process you need to terminate.

5.)When you click on the red X to kill the process, Process Explorer will ask you to confirm if you are sure you want to terminate it. At this point you should press the Yes button in order to kill the process.

6.) Download Malwarebytes' Anti-Malware, or MBAM, from the following location and save it to your desktop:

Link to MBAM: http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe

7.) Once downloaded, close all programs and Windows on your computer, including this one.

8.) Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.

9.) When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware checked. Then click on the Finish button.

10.) MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program.

11.) On the Scanner tab, make sure the the Perform quick scan option is selected and then click on the Scan button to start scanning your computer for Total Security related files.

12.) MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan.

13.)When the scan is finished, you will be back at the main Scanner screen. At this point you should click on the Show Results button.

14.) A screen displaying all the malware that the program found will be shown.

15.) You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

16.) When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.

17.) You can now exit the MBAM program.

Your computer should now be free of the TotalSecurity program.
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