Having problems with your Dell Computer Utilities & Maintenance ?

My computer keeps displaying a popup saying "kitty (d) removal failed." rescan / help. If I hit rescan a window comes up saying "All security risks have been resolved". But this happens about 10 times a day. BTW I use NAV360. I have followed their recommendations on remove to no avail. How do I really remove this?


Answers :

You need to download and use an alternative anti virus and malware software.\015\012Do a search for free anti virus software and then try ad-aware SE which is a malware removal program. I use ad-aware and AVG anti virus which are free to use and are very good. Download and install them both and then run a full scan with them both, one at a time. This will take some time but is worth the wait.\015\012ad aware can be downloaded from www.download.com and AVG free anti virus can be downloaded from www.free-av.com \015\012Then, at least once a week, update and run full scans with these programs to keep your machine clean.\015\012
\015\012swoop611....
Hello MGR132

Can you please do the following.

Press alt , ctrl and delete together
Select Task Manager
Go To Processes
See if you can see an entry named kitty.exe

Also , go to your drive D
Go to tools , and select folder options (press alt to show toolbar if hidden)

0b9fb0d.jpg


Select View
Under Advanced do the following boxesfolder%20options.jpg :
Check "show hidden folders"
Uncheck "Hide protected operating sustem files"

Now apply and go back to d drive.
Please report the names of all the folders/files that are semi transparent.


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