Having problems with your Dell Adamo 13 ?

Dell ADAMO 13 w/Vista 64 Random power failure...goes dead in 1 second. Battery fully charged. Happened with external power and when on battery. I have latest BIOS v6.0. I ran pre-boot diagnostics and no error codes revealed. The Dell "My Tech Team" experts now want to replace the solid state hard drive. Doesn't seem logical to go there? I think it may be more related to connector to display and in some cases power failure seems to have occurred when display is angled or being angled back at grea


Answers :

Hi,


I work for dell, If diagnostics says there are no errors found (All Test Passed, No problems found) It means the, Hard drive, memory is good. (Sometimes) But you can also run the extended test just to make sure. Error will also display in those extended test.

1. BIOS updated - (that's good)
2. You noticed the power failure seems to occur when the LCD is angled 90 degrees (I hope you also mentioned this to the "tech team")

- If that is the case, the parts needed to be replaced is the LCD kit (LCD screen, LCD cable.)
- sometimes they will also send a motherboard as a backup.
- the reason why they decided the solid state Hard drive needs to be replaced is that diagnostics says there are no errors. (Usually a software problem)

Hope this helps. Feel free to ask me if you have any other concerns.

Cheers.
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