Having problems with your Compaq Presario Notebook ?

Compaq Presario V4000 CD ROM and Left Mouse Button do not work

\015 I took my Laptop to Best Buy as I purchased the extended warranty through their GEEK Squad. I told them that I am having problems with my left mouse button and my DVD ROM does not work at all with CD's and sometime for DVD Movies but takes a while as it scratchy in the beginning and then after about 3 to 5 mins gets a little better. They had it for about 3 weeks and called me to pick it up. They told me I have some viruses, such as Trojans and that is why both my DVD and Left Mouse Button do not work (I disagree). They claim all the Hardware checks out. What they suggest is I restore the hard drive and they bring it back and they can check again. Problem is warranty expired today, March 25th. I don\342\200\231t have the restore diskettes and do not know if someone can recommend a good place online to order. \015\012 \015\012Should I just forget the restore and order Window HP Home version instead?\015\012 \015\012I am certain that whichever one I choose my CD ROM and left Mouse button will still have issues. \015\012 \015

Answers :

They could right in that viruses can plague a computer certain ways. But, in three weeks I would think they could remove the viruses, run SFC or Dial-aFix to return your protected files, or even do s sytem repair. Seems like it was there too long. I would not order the a new operating system. As long as the key is on your machine, you own a copy. Best Buy knows this and can repair your operating system with this key. Your hard drive operating system could need restoring but most certainly they should have done this for you. I would go back to their store and ask for the manager. Take of copy of this letter if you wish. If the hardware is OK then they should have repaired the software.
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