Having problems with your Compaq Presario 5000 PC Desktop ?

I have windows xp, received the service pack 3 from microsoft no longer have sound, the volume control is grayed out, is there anything I can do to restore sound. My computer came preinstalled so I do not have a disc. Thank you.


Answers :

First think I would try would be to let windows reinstall the sound driver.

Right click on my computer
click properties
click hardware
click device manager
found the sound and video controllers section
click the plus to display your sound drivers
click you sound card and delete it on your keyboard
click action at top of screen
click scan for hardware changes.
might have to restart computer.

please let me know if this dosent work and we can go onto next step.
If there is nothing wrong besides sound drivers, you can easily change the driver or roll it back by using the control panel. Here are two different links to trouble shooting and how to's you can use that go in depth on the subject. This one uses the system device manager, and this one uses sound settings only.

The how to has pics that will help you know what to do, and goes into cliches that can occur.

Make sure that is the only thing wrong and updates and other drivers aren't affected. There are known issues with compaq. You also may get the exact drivers you need by going to HP and reading/downloading the following on AMD processors:

Go to start, and then right click on "my computer." Go to "properties" and then check to see what kind of processor you have. If it says AMD, it is a known error that occurs with the update. If you find more than your sound is affected, you many want to Uninstall service pack 3 and get this download before you try again.

If you choose to do that, look at this article on how to do that and choose the best way for you. I know it seems like a lot to do, but it is worth it. HP has a really expansive support area where you can get all drivers and many fixes that will help you keep your copy of Windows running a whole lot longer.

The thing is, I can't give you exact advice without making a few determinations first. Don't panic though, this absolutely can be fixed. I hope your New Year is a good one. Leave comments in the ratings process and I will clarify or help you with any more problems you might have. Thanks for using Fixya.

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