Having problems with your Compaq Presario 5000 PC Desktop ?

I wish to reset my HP g7000 laptop back to factory settings.

\015 My Laptop is running so slow and different programmes are not responding as they should.\015\012All i wish to do is set the laptop back to how it was when i bought it.\015\012It came with no disks and I dont care if i lose all my info, most important stuff is saved to various websites anyway.\015\012Can you help.\015\012About 2 weeks after i bought it i had to reset it with the help of an HP technician over the phone as the keyboard would miss letters out .\015\012so i know it is not a very big job , but cant remember how to do it.\015\012 Thanks\015\012p.s. it is about 10 months old now.\015

Answers :

All i wish to do is set the laptop back to how it was when i bought it.
Hi there.
There should be HP Recovery manager installed on a separate partition.
To determine if the HP Recovery Manager\015\012 is operational, press the power\015\012 switch to turn on the computer, and then repeatedly press F11\015\012during the startup. The computer will display a prompt to either\015\012recover the operating system or create a set of recovery discs if the Recovery Manager\015\012 is operational, and you do not need to purchase a replacement recovery disc.
If its not operational you need to purchase the eligible operating system recovery disc and other\015\012software and drivers, you must know the specific product number (p/n),\015\012serial number (s/n), and processor type (32/64 bit) for your product.\015\012The serial number and product number are printed on a service tag,\015\012which is adhered to the bottom of the notebook. The service tag on PCs\015\012sold before 2005 may look slightly different, but contain the required\015\012information.

Good luck and thanks for using FixYa!!
Repair Help & Product Troubleshooting for Compaq Presario 5000 PC Desktop

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