Having problems with your Compaq Presario 5000 PC Desktop ?

My computer wont open windows

\015 2 days ago I got a pop up for one of those spy-ware programs that try to get you to download their software, I tried cancel out of it and I wasn\342\200\231t able to. I couldn\342\200\231t even get out of it through task manager. Everything was frozen up on my computer so I did a hard shut down. Now I can\342\200\231t get into my computer at all. When I power up it brings up a screen saying that my computer was shut down improperly and it gives me the options to open windows normally, to restart my computer from the last time it worked properly, from safe mode, safe mode with networking, and another safe mode option that I cant remember off the top of my head as I am not at home in front of my computer. When I try to use the first 2 options it goes to the windows screen like its going to reboot but nothing happens it just stays at that screen. When I try any of the safe mode options it goes to a screen that looks like a DOS screen and it has the drivers rolling up the screen to the end then stops and then does nothing else and it is frozen in that screen. HELP!! I have tried everything I can think of and all I really need to be able to do is open windows normally so that I can fix the other problems. Can anyone help?\015

Answers :

Step 1: Removing recently added hardware
\015\012Use the steps in this section to disconnect any recently added hardware and test for the error.

\015\012NOTE: If a new internal device (sound card, hard drive, or other) was added to the computer before the error message started to occur, you have to remove it before continuing.
\015\012
    \015\012
  1. Turn off the PC and unplug the power cord.
  2. \015\012
  3. Disconnect the mouse, and any other peripherals attached (Printer, scanner, webcam, zip drive, phone cord, network cable and other devices). Leave only the keyboard and monitor cable attached.
  4. \015\012
  5. Press and hold the power button on the front of the PC. Release after 10 seconds.
  6. \015\012
  7. Plug the power cord back in.
  8. \015\012
  9. Turn on the computer.
  10. \015\012
  11. The computer displays the We apologize for the inconvenience... message. Allow the timer to count down from 30 to 0.
  12. \015\012
  13. If the computer successfully starts to the Windows desktop and does not restart to the error message, connect one device and wait until Windows recognizes it.
  14. \015\012
  15. To find if a device is causing the error, continue connecting the devices, one at a time, restarting the computer each time, until the device that is causing the error is found.
\015\012NOTE: If this does not solve the issue try to do a system restore BUT it will delete all your files and programs you install by yourself after the system. You will be able to use the pc as a new pc.
\015\012
\015\012Step 2: Restoring with System Restore
Use the steps in this section to restore Windows XP to an earlier time:
\015\012
    \015\012
  1. Turn off the computer.
  2. \015\012
  3. Remove all attached devices except for the mouse, keyboard and monitor.
  4. \015\012
  5. Turn on the computer.
  6. \015\012
  7. When the We apologize for the inconvenience... message appears, use the UP or DOWN arrow key until Safe Mode with Command Prompt is highlighted and press Enter. NOTE: If the computer stops responding or restarts automatically, skip to Step 6 to restart from the last known good configuration.
  8. \015\012
  9. When the logon screen appears, select Administrator and enter the password (if applicable).
  10. \015\012
  11. When the command window appears, type: cd \\windows\\system32\\restore and press Enter.
    Type: rstrui and press Enter. The System Restore screen will appear.
  12. \015\012
  13. On the Welcome to System Restore window, select Restore my computer to an earlier time , then click Next.
  14. \015\012
  15. On the Select a Restore Point window, select a date that is highlighted in bold print from the calendar.
  16. \015\012
  17. Select a restore point from the window labeled, On this list, click a restore point and click Next.
\015\012Please rate my solution.
The short answer....reinstall windows. Yes you well loose what is on your hard drive, but atleast you can use your computer. \015\012Need more help? Let me know.\015\012Good Luck!
Repair Help & Product Troubleshooting for Compaq Presario 5000 PC Desktop

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