Having problems with your Compaq Armada M700 Notebook ?

The screen went black and it has an error message which said: "Windows could not start because the following file is missing or currupt - system32ntoskrnl.exe - Please re-install a copy of the above file"


Answers :

Hi there
\015\012
\015\012The following will fix this problem. Please let me know if you get stuck anywhere.
\015\012
    \015\012
  1. \015\012Boot to the recovery console.
  2. \015\012
      \015\012
    • Turn on the computer, pop in the Windows XP CD.
    • \015\012
    • Reboot the computer. If the Windows XP CD does not boot up, then reboot, go into the BIOS and configure the "boot order" to boot from CD first. Lather, rinse, repeat.
    • \015\012
    • Select R for Recovery.
    \015\012
  3. After getting to the Recovery Console, change to your CD drive - by typing "D:", "E:" or "F:" etc. -- this varies per system but is most often: D:
  4. \015\012
  5. \015\012Change to i386 path by typing: cd i386
  6. \015\012
  7. \015\012Copy necessary files to root path (C: in this case) of winxp installation by typing:
    copy ntldr C:\015\012copy ntdetect.com C:\015\012
    \015\012Change back to your windows path:
    C:\015\012cd windows\015\012Attempt to fix the boot record by typing: fixboot c:
    \015\012
    Then type this: fixmbr c:
This will solve the ntoskrnl.exe error that you are getting when you start the computer.Please do not rate this reply unless I have solved your problem or your reply will not be returned to me.
Hi there,
\015\012
\015\012Possible Cause:\015\012
    \015\012
  1. Keyboard issue \015\012
  2. Miscellaneous corruption \015\012
  3. Corrupt boot.ini file. \015\012
  4. Missing boot.ini file. \015\012
  5. Missing or corrupt ntoskrnl.exe file. \015\012
  6. Corrupted hard disk drive or severely corrupted Windows.
\015\012SOLUTION:
\015\012
\015\012Keyboard issue
\015\012This issue has also been known to be caused by a short in the ground wire in the keyboard cable. Make sure this is not the cause of your error by replacing the keyboard with a different keyboard or simply just disconnecting the keyboard from the computer.
\015\012
\015\012Miscellaneous corruption
\015\012Before trying any of the below recommendations it's recommend that you attempt to load the last known good configuration. Steps on how to do this can be found at http://www.computerhope.com/issues/ch000626.htm
\015\012
\015\012Corrupt boot.ini file
\015\012This issue is often caused when the boot.ini is missing or improperly configured. This issue often arises after a user has recently added or removed an operating system on the computer or added or removed hard disk drives in the computer.
\015\012
\015\012Make sure the line pointing to the operating system and its drive and partition is properly configured in the [boot loader] and [operating systems] section. Steps can be found at http://www.computerhope.com/issues/ch000492.htm
\015\012
\015\012Missing boot.ini file
\015\012Microsoft Windows XP users:
\015\012If the boot.ini is severely corrupted or missing a user running Microsoft Windows XP can rebuild the boot.ini to resolve this issue. Additional information about rebuilding the boot.ini can be found on http://www.computerhope.com/issues/ch000648.htm
\015\012
\015\012Microsoft Windows NT and Windows 2000 users:
\015\012To restore the original boot.ini file in Microsoft Windows NT or Windows 2000 you will need an ERD and follow the below steps. If you do not have an ERD you will be unable to follow these steps.
\015\012
    \015\012
  1. Boot the computer with your Windows NT three setup diskettes or the Windows 2000 setup disc. \015\012
  2. In the setup menu, type R to start the repair. \015\012
  3. When prompted for the ERD diskette insert the diskette and inspect the startup environment.
\015\012Missing or corrupt ntoskrnl.exe file
\015\012If the ntoskrnl.exe file is corrupt or missing this can also generate the error. To restore this file follow the below steps.
\015\012
    \015\012
  1. Insert the Microsoft Windows XP CD. Note: If you have a recovery CD or a restore CD and not a Microsoft Windows XP CD it is likely the below steps will not resolve your issue. \015\012
  2. Reboot the computer, as the computer is starting you should see a message to press any key to boot from the CD. When you see this message press any key. \015\012
  3. In the Microsoft Windows XP setup menu press the R key to enter the recovery console. \015\012
  4. Select the operating system you wish to fix, and then enter the administrator password. \015\012
  5. Type expand d:\\i386\\ntoskrnl.ex_ c:\\windows\\system32 \015\012
  6. You will then be prompted if you wish to overwrite the file type Y and press enter to overwrite the file. \015\012
  7. Type exit to reboot the computer.
\015\012Corrupted hard disk drive or severely corrupted Windows
\015\012Attempt to check the hard disk drive for any errors by running the chkdsk program. To do this follow the below steps.
\015\012
    \015\012
  1. Insert the Microsoft Windows XP CD. Note: If you have a recovery CD or a restore CD and not a Microsoft Windows XP CD it is likely the below steps will not resolve your issue. \015\012
  2. Reboot the computer, as the computer is starting you should see a message to press any key to boot from the CD. When you see this message press any key. \015\012
  3. In the Microsoft Windows XP setup menu press the R key to enter the recovery console. \015\012
  4. Select the operating system you wish to fix, and then enter the administrator password. \015\012
  5. Once at the recovery console type chkdsk /r \015\012
  6. Once completed type exit and see if issue is resolved.
\015\012If doing all these does not resolve the issue, then I suggest you reinstall your OS. And after reinstalling OS and problem is still there, You need to look for a bad hardware, start by replace the hard disk or trying it with different machine.
\015\012
\015\012I hope that will help.
\015\012
\015\012Regards,
\015\012Jeep Brainy
Repair Help & Product Troubleshooting for Compaq Armada M700 Notebook

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