Having problems with your Bravo PC Desktops ?

The disc arm for the bravo disc publisher primera is telling me that the disc was not picked up, and to press the left button on the machine to try again. I have done this plus I have turned off both my computer and the machine to see if the settings reset. is there any thing else I can do to fix this problem? the machine is new so shouldnt be experienceing such problems


Answers :

Hi,

i think you already need to clean your equipment.

this is part of the manual of your equipment and follow their tips to prevent damage.

go to this link: http://www.primera.com/manuals.html
to download the files.

Section 5: Maintenance and Troubleshooting

A. INTERPRETING THE PUBLISHER’S INDICATOR LIGHTS

The Power/Ink button can tell you what is happening inside
the Publisher. Please refer to the following:
Power/Ink Button Publisher
Fast Flashing The Publisher is initializing.You will see this
pattern when the Publisher is first turned on.
Wait until the lights stop blinking before
opening software or starting jobs.
Slow Flashing The cover is open and the ink cartridge carrier
is in change position. Insert a new cartridge
and close the cover. (The slow flashing light
can also indicate an out of media condition,
a robotic error or a picking problem. However,
these conditions are always paired with a error
message on screen.)

B. CLEANING THE PUBLISHER

NOTE: Do NOT attempt to oil or grease the Publisher's Robotic Arm shaft
or other components. You will likely cause more harm than good!
Any moving parts are designed to operate for the life of the machine
with no additional lubrication required.
Use a clean, lint-free rag with a small amount of ammonia
window cleaner to clean the Publisher's outside case and
trays. This type of cleaner is very effective on inks that may
accumulate on the printer tray. Stronger cleaning solutions are
NOT recommended because they may damage the paint and
plastic materials from which the parts are manufactured.
Always disconnect your Publisher's power cords before
cleaning. Resume operation only after the surfaces are
completely dry.

C. PERFORMING A ROBOTIC SELF-TEST

To ensure that everything is working properly, a Self-Test
feature is built in to your Publisher. In this mode, the Robotic
Disc Transporter will go through the motions of picking and
placing a disc to ensure proper working order. This test may be
performed without connecting the Publisher to the PC.
Perform the test by doing the following steps:
• Load some discs into the Input Bin.
• Open the cover.
• Press and hold the power button for five seconds. The test
will start.
• To stop the test, close the cover and press the power
button.

D. CLEANING THE INK CARTRIDGE

It may be necessary to clean the ink cartridge nozzles if you
notice reduced print quality, or if you suspect an cartridge nozzle
has become slightly dried out or clogged. If you are having
print quality problems, follow the steps below:
1. Remove the print cartridge.
2. Moisten a lint-free cloth with water.
3. Hold the cloth against the
nozzles for three seconds.
This will “wick” some
additional ink onto the damp
cloth.
4. Wipe in one direction only.
5. Repeat the process

E. TECHNICAL SUPPORT

If you have difficulties in operating your Publisher, the
procedures in this manual and the software User's Guide
should, in most cases, solve the problem. If you still have
difficulty, contact the technical support number listed on the
insert included in the supply pack that came with your
Publisher.

Source Location
Primera Knowledge Base www.primera.com/knowledgebase.html
PTPublisher Software Help files Open the software. Click on the ? icon in the
upper right corner of any screen.
SureThing Software Help files Open the software. Click on the Help
Menu - Contents
Email Support www.primera.com/contact_tech_support.cfm
Chat Support www.primera.com/knowledgebase.html
Phone Support 763-475-6669 (Mon - Fri 8 a.m. - 7 p.m. CST)


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