Having problems with your Bose Companion 3 Computer Speakers ?

Control Pod for Bose Companion 5 speaker system

\015 I just bought the Bose Companion 5's about three days ago. The volume for the control pod didn't work from the moment I got them connected. The headphone jack and everything else works fine, it's just the volume wheel. I have to control it by the main volume on the computer. Do I have it hooked up wrong or is it just the control pod. The thing is brand new for crying out loud. Thanks for the help. Kelsey\015

Answers :

I had the same problem right out of the gate, the volume dial on my control pod for my Companion 5 wasn't working, however, the touch pad and LED worked. I called Bose customer service and was instructed to:

First, unplug the power directly at the back of the woofer while the unit was on;

Next, I was instructed to unplug the control pod, visually inspect for any damage/defect;

Finally, re-seat the control pod on the back of the woofer and then lastly plug the power cable back into the woofer.

It worked like a charm. I hope this is helpful!
Same thing happened with me on my Mac Book pro and then on my Dell Desktop.
\015\012
\015\012Then I realised something.... I had plugged the USB in whilst the light on the control pad was RED in muted mode. So firstly I unplugged the USB from the PC, waited a little while, pressed the control pad to be lit GREEN, then plugged it back in. Hey presto worked fine.
\015\012
\015\012You could also try removing the Human Interface Device driver from the Device Manger listing, open a few up and look for the one which says Location 0 (Bose USB Audio) and in driver select 'Uninstall'
\015\012
\015\012Hope that works for you, it had my about to pack it up and ship it back!!!! Bets of luck O:)
Repair Help & Product Troubleshooting for Bose Companion 3 Computer Speakers

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