Having problems with your Averatec 2260-EY1 Notebook ?

I have Zone Alarm (security program) which installed when I recovered my PC. Now each time I boot up, I get an error message "Cannot certify application, missing root certificate." I also get this message when I try to remove the program and it will not allow me to remove it through the ADD/REMOVE PROGRAMS or through START - PROGRAMS - ZONE ALARM - UNINSTALL.


Answers :

First of all you should update your VISTA to SP2. There has been\015\012litteraly hundreds of fixes since SP1. ZA works bet with ZA SP2 and\015\012there is no use of installing a security tool on an outdated system. It\015\012will not be able to protect you. You can download SP2 from another system and then install it offline. Here
\015\012
\015\012In order of priority, you should:
\015\012
\015\0121. Update your OS to SP2 + all patches. If you cannot better you shift to another OS (Linux? Mac?).
\015\0122. Clean your system and registry
\015\0123. Check for malware
\015\0124. Remove any overlapping/conflicting security tool
\015\0125. Check for out of date and vulnerable software installed (http://secunia.com/vulnerability_scanning/online/)
\015\0126. Remove ZA and install latest version
\015\012
\015\012For point 2, 3, 4, 6 you can see below.
\015\012
\015\012First remove ZAX with the ZA removal tool (download on desktop and run as administrator):
\015\012http://download.zonealarm.com/bin/fr...cpes_clean.exe
\015\012
\015\012Double check that all ZA related files/folders are gone:
\015\012
\015\0121.) Restart your computer
\015\0122.) When you see the screen go black and it starts booting back up keep
\015\012tapping the "F8" key (at the top of your keyboard)
\015\0123.) This should bring up a menu. Choose Safe Mode off the menu by
\015\012using the arrow keys on the keyboard to highlight Safe Mode and press
\015\012Enter
\015\0124.) If you get a message asking to go to Safe Mode, choose Yes. If you
\015\012get a help and support window, close this.
\015\0125.) Double Click the Program Files Folder
\015\0126.) Right Click the Zone Labs Folder, click Delete, and choose Yes
\015\012
\015\012NOTE: If you cannot delete the entire folder, please open the Zone Labs\015\012-> ZoneAlarm folder and delete out as many of the files listed here\015\012as
\015\012possible.
\015\012
\015\0127.) Close this window
\015\0128.) Click Start, My Computer
\015\0129.) Double Click the C:
\015\01210.) Double Click the Windows Folder (It may also be WinNT)
\015\01211.) Right Click the Internet Logs Folder, click Delete, and choose Yes
\015\01212.) Double Click the System32 Folder
\015\01213.) Right Click the Zone Labs Folder, click Delete, and choose Yes
\015\012
\015\012NOTE: If you cannot delete the entire folder, please open the Zone Labs
\015\012folder and delete out as many of the files listed here as possible.
\015\012
\015\01214.) Click Start, Computer
\015\01215.) Double Click C:
\015\01216.) Double Click the Program Files Folder
\015\01217.) Double Click the Checkpoint Folder
\015\01218.) Right click on ZAForceField folder, click Delete, and choose Yes
\015\012
\015\01219.) Clear your Temp Directory per the instructions below.
\015\012- Go to Start -> In the search box
\015\012- Type %temp% and press enter
\015\012- Select all of these files and delete them
\015\012
\015\01220.) Clear the Prefetch folder per the instructions below.
\015\012Go to Start -> In the search box- Type Prefetch and press enter
\015\012- Select all of these files and delete them
\015\012
\015\01221.) Empty your recycle bin.
\015\01222.) Restart the computer.
\015\012
\015\01223.) ZA does not play nice with many other security tools.\015\012They may block its correct functioning including updates. For example,\015\012spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat\015\012Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG,\015\012Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS OneCare and\015\012many others. If you want to troubleshoot issues with ZA please remove\015\012these tools (not enough to disable) and install back (if you really\015\012need) only after you see your ZA is working as it should.
\015\012
\015\01224.) Double check you have really removed all other security tools by running this utility
\015\012http://www.appremover.com/
\015\012
\015\01225.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:
\015\012http://www.zaforums-stg.com/showpost...07&postcount=2
\015\012
\015\01226). Clean your system and registry with ccleaner.com
\015\012http://www.ccleaner.com/download/bui...wnloading-slim
\015\012
\015\01227). Re-download the ZAX installer http://download.zonealarm.com/bin/fr...SPSetup_en.exe
\015\012
\015\01228). Install with default settings do NOT alter them. After re-boot go\015\012to ZA antivirus/antispyware and 'Update Now' and do not restore any\015\012previous ZA settings.
\015\012
For more details, contact ZA Technical Support directly. Contact them when they are online: ZA Customer Support

Cheers.
First open www.windowsupdate.com do the custom updates, you should find in the optional updates a root certificate update. Install it along with other updates.
Repair Help & Product Troubleshooting for Averatec 2260-EY1 Notebook

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