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Unable to install EasyLink Internet Launchpad to my computer

\015 I am trying to re-install my daughters Fisher Price EasyLink Internet Launchpad to our computer. I have found the link to download it from www.servicemattel.com, but everytime I try to download I receive the error that I need to install ActiveX 9. I have ActiveX 10 installed so I don't know why this isn't working. According to the manual you need ActiveX 8 or above. Does anyone have any suggestions how I can go around this?\015

Answers :

I posted this on Amazon earlier, where people seemed to be trying to solve similar problems:

I followed all the tips here and on other sites to no avail. This AM, I\015\012finally found the problem: I had to update the flash/activeX plugins\015\012for Internet Explorer and then it worked.

I'm a Firefox user,\015\012and things were working fine until one day, mysteriously, I started to\015\012get this "Please install Flash Player 9 and ActiveX" message when we\015\012tried to launch the Easy Link software. I had Flash Player 10 on my PC,\015\012but I followed peoples' suggestions and tried uninstalling,\015\012reinstalling, updating the browser plugins, etc. Nothing worked.

Then,\015\012thinking that ActiveX is something that helps a browser run content on\015\012a web page, I wondered if the missing ActiveX component that Easy Link\015\012was complaining about wasn't browser-specific. So I closed Firefox and\015\012Started Internet Explorer, updated the Flash Player from Adobe's\015\012website through that browser and Easy Link started working right away.

I\015\012suspect that at some point Vista did a software update (as it sometimes\015\012does) that included a new version of Internet Explorer. That version\015\012probably wasn't updated to the latest Flash plugin and started causing\015\012the problem with the Easy Link software. I didn't notice it of course\015\012because I don't use Internet Explorer. If anyone is still having the\015\012problem, I recommend opening Explorer, going to www.adobe.com and\015\012clicking the button that says "Get Adobe Flash Player". Worked for me\015\012(finally).
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