Having problems with your Acer PC Laptops ?

No CD /DVD Drive Icon

\015 I have an Acer 9410Z Laptop. It\342\200\231s less than two years old. I have tried to communicate with Acer support ( by e-mail ) but they will not respond.\015\012This model uses the - Optiarc DVD RW AD-7530A ATA.\015\012My DVD/CD drive stopped working. I\342\200\231ve just now discovered after placing a CD disc in the drive that it spins and then nothing happens.\015\012I clicked start computer and my DVD drive icon was not even listed - as was before.\015\012I have a WD external drive, and after unplugging my USB plug ( after backups) - I often get a message telling me, "it is now safe to unplug my (F:) drive.\015\012My DVD drive was (E:).\015\012And my WD external is usually (F:) ....and still is - even with the (E:) drive icon missing.\015\012That may be because the driver is still there, and I just accidentally erased the picture icon.\015\012I went into my Device Manager, and tried to update my DVD driver, and was told - I have the latest driver.\015\012Apparently, the pop-up message might have said: "it is now safe to remove the (E:) drive that I didn\342\200\231t read it carefully. I must have deleted my DVD drive pictures icon by accident.\015\012Also, when I start my applicable programs - such as NTI CD&DVD Maker, it states;\015\012...."No supported drive detected."\015\012Gee! ...I can\342\200\231t even installed my new programs.\015\012It was working well just a few days ago, and it has always shown in my computer dialog.\015\012I am assuming that I erased the icon picture - but not the driver. Can\342\200\231t be sure. The driver may be defective.\015\012Can someone please tell me exactly how to make it work again?\015\012Thanks a million times.\015

Answers :

I checked the specifications on the Acer 9410Z, and verified that it ships with Microsoft Windows Vista Home Premium.

This is actually a very common problem in Windows Vista and tends to occur for a few different reasons. One notable issue is anti-virus and anti-spyware programs that perform a system scan and remove any instances of viruses and/or malware.

Without going into too much detail there is quick fix available from Microsoft at: http://support.microsoft.com/kb/314060

Scroll down to "Fix it for me", and just click "Fix." This will run a quick installation, and then ask you to restart your computer. If it doesn't ask you, then restart it manually.

Your CD/DVD drive should now show up in My Computer, and should be recognized by all programs.

Hope this helps!
- Joshua
Try going into the Administratiive tools section where you can set the letters used to identify each drive.

Start > Control Panel > Administrative Tools > Computer Management > Storage > Disk Management

Should look like below. See if your list on the bottom right shows a CDRom device, but without the E: where my D: is. If so, right-click it and change the drive letter to E:.

Repair Help & Product Troubleshooting for Acer PC Laptops

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