Having problems with your Acer PC Desktops ?

I have an ACER notebook Aspire 4920 and, I think, because an update I installed (prompted I may add by my laptop!) it is now not working. When I turn it on it goes into Startup Repair mode and then tells me it can't fix the problem automatically. It then gives me the options to either: System Restore (not actually an option as when I go on it it tells me I can't do this!), Windows Complete PC restore (which i can't do as have no Backup), Windows Memory restore, or command prompt. Please help as


Answers :

If you can indeed boot into a command prompt, type "help" without the quotes and you have a list of all commands you can run from the command console.

I would run this command before anything else:
CHKDSK
You may be familiar with this. To see the options you have type:
CHKDSK /?
You will want to run an integrity scan on your hard drive's boot partition usually c: . What goes wrong with XP very often is a corruption of Security Descriptors. I won't go into what they are and their role is but, CHKDSK /R will repair corrupted descriptor files and this may be all you need.

At this point you may be fixed. Lets hope so. If not proceed further with the instructions below. Be patient and prepared for a long haul.

Reboot to the command console again and see if running commands to repair your Master Boot Record and repair your Boot file are all that is needed.

The commands all start with FIX.

This includes (I'm typing from memory, use the help command for exact command) fixboot and fixmbr.
Run both of these commands.

(The commands you can run from a bootup repair console are very different from what you will see if you access the Run Box in Windows and type command, hit enter and then have a command window. If you type help here, you won't see the same commands as when you boot to a repair console.)

So, if your problem there is still unresolved, run this routine below.

You should know, that we pros do this all the time and we barely think about it or how long it will take, we just know in advance it can be very frustrating, but it is solveable. So, in this respect, don't leave us. If you want more personal attention Customer like you have used the Ask Me button to engage an expert in a more one on one session. Just be prepared for the long haul, it may be needed.

Again, if these suggestions below still do not resolve your problem there is hope. But, it will require some work on your part.

If you do not have a copy of the Windows Install CD (and your maker should send you one on your request. This is the law.)
Your install directory should be on the hard drive in a directory
Either,
c:\\windows\\i386
or
c:\\winnt\\i386
To access these files you need to use the change directory command. It is "CD and/or CHDIR", no quotes
So, CD Windows , will take you to the Windows root directory. If that fails you windows directory is probably winnt so type in
CD WINNT
Once you are in the Windows directory you need to get into the 'i386 directory, type:
CD I386 [that's an i in front of 386]

Your machine is likely tobe setup to do an unattended installation. The file you want to access is one of these depending on your make and version of XP

These are for a FAT32 system
I386/WINNT32.MSI
I386/WINNT32.EXE

For an NTFS System
I386/WINNT.EXE

Yours is probably NTFS.

You will find out when you start the process.

What you want, is to start an installation session, that's all, let the script run until you get the Stop Screen that Alerts you to the fact that there is already a Windows System installed. Here, you are offered two options. One is Repair, the other is fresh or new installation. Choose 'Repair' This repair routine is very good at resolving problems.

Now, should all this fail you, you will want to get a copy of Hiren's Boot Disk 9.1 or greater. When you bootup with this CD in your system and the CD drive is listed before your hard drive in the boot order, you will be prompted to bootup Hiren's or Windows. Choose Hirens Boot CD of course. Once this loads, you will have several options of programs that can restore partitions.

Choose Recovery Tools
There are several offered and each has its own benefits.
If you end up at this point and you have a copy of Hiren's post back and let us know, I or another will instruct you on what programs you will want to use.

Many prefer one partition repair tool over another, mostly it is a personal comfort zone thing and so on. What you want to do with these tools is recover, that is fix, your boot partition. These tools on this CD can do this for you.
Try using Safe mode to restar your laptop and she if it lets you restore on this mode, usually when it doesen't let you restore the normal way it's because of a virus on your system, but if you use safe mode it will restore even if it has viruses.
Repair Help & Product Troubleshooting for Acer PC Desktops

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