Having problems with your Acer PC Desktops ?

Wireless keyboard & mouse will not connect

\015 The Acer Aspire Desktop AX3812 comes with a wireless keyboard & mouse. Having inserted the USB dongle and batteries then pressed the connect buttons neither work. \015\012\015\012I've tested the batteries, moved the dongle to a different USB port but still nothing. \015\012\015\012What next?\015

Answers :

Then your problem is most likely driver-related. The chances are nill that both mouse AND keyboard are defective. Looks like it is down to one of two scenarios. Either the driver is incorrect or corrupt, or the dongle itself is malfunctioning. The driver would be first choice since it would be a free fix to rule out.
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\015\012try uninstalling the driver first, then reboot. Next go to mfg website for the keyboard/mouse/dongle and download a fresh driver. Then reboot. Note that preferably, the correct protocol would be to install the driver first, before plugging in the dongle. Hope this helps. One question I can think of regarding the dongle is whether or not the dongle lights up when plugged in - some do. If yours is supposed to but does not, it could be the dongle itself. The bottom line now is between the dongle and a driver really. I'd be willing to bet the mouse and keyboard are just fine they just can't interface because the dongle is the gateway and you know the rest...good luck.
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