Having problems with your Acer Aspire T690 (AST690UP820A) PC Desktop ?

I have a new acer that will not recognized the IP address for my internet connection. Internet provider has completed troubleshoot and says it's not their connection.


Answers :

If you go to ("start/run and type CMD" if XP) or (start / -in "start search here" type CMD , if it is a vista) and you should see a black window, in it, type --> ipconfig
and press enter, that should show you an IP address, if it is 169.xxx.xxx.xxx that means you network card is either bad or not talking to you router of DSL modem , if it is connected to router, bypass the router and connect it directly to modem (cable modem or DSL) and restart the computer, if still does it (meaning 169 still), that means the cord could be bad, (swap it) or that means you network card is BLOCKED from the outside world by a Firewall. diable the firewall, (disable windows firewall first, restart pc, if still, that means you might have an another firewall (some firewalls if they expire, they do a total lock down, meaning, they will not allow you to connect to the outside world, in some cases you might need to uninstall the firewall totally.)

worst case senario , you might need to replace you network card *go to walmart, and get one, they are around the $10 or $12. and replace it. (hoping that you have either XP or vista) if you have an earlier one, do not even bother with it.
Repair Help & Product Troubleshooting for Acer Aspire T690 (AST690UP820A) PC Desktop

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