Having problems with your Acer Aspire One PC Notebook ?

Connect HP 3015 all in one printer to Aspire One

\015 Downloaded all the latest files from HP, but when "add a printer", the 3015 is recognized, but an error message comes up that two files are missing: dot4prt.sys and serscan.sysI have searched all folders looking for these files. All Googled the internet for these files. No luck. HP (voice from India) took control of my computer and tried too... same result. HP says to take computer to ACER to "fix".Any ideas?\015

Answers :

Disconnect the printer from your computer. Go to Start -> Control Panel -> Printers. Right-click on the HP 3015 printer and select Delete. Confirm the deletion of the printer. If it asks about removing unused driver files, answer Yes. Reinstall the driver files using the provided setup program. Do NOT use the Add printer... dialogs. If the installation program prompts you to plug in and turn on the printer then do so, but do not do this before it prompts you. This is what generally causes the missing files problem. If it goes completely through the installation without telling you to plug in the printer (which would be unusual for HP printers), plug it in when it completes. It should automatically recognize the printer being plugged in (and turned on, if necessary) and then finalize the driver configuration.
Repair Help & Product Troubleshooting for Acer Aspire One PC Notebook

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