Having problems with your Acer Aspire One Netbook 8.9" Notebook ?

I opened a email and my acer shut down immediately. When I rebooted all I have is my wallpaper and a message saying that it could not connect and to click okay to close that particular program. I clicked od and now have nothing except the wallpaper which has been there for a long time, so that's not the problem but I don't have a desk top or start or anything. I left it on over night hoping the power will have died and it will reset itself. Any thoughts? I am contacting you from my computer at h


Answers :

Hi I need help with my mini acer laptop. I have my computer loocked. So when I turned it on I was able to unlock it with my password. After I was done with everything I shut the laptop off. Then I forgot to do something and turned it back on. This time when I tried to enter my password, it didn't recognize it. I tried to turn in off and it didn't let me. Right now the only thing I see is a green screen where it says ACER and at the buttom says windows 7. It doesn't give the option to press anything else. So I can't log into anything and I can't either turn it off.
\015\012What should I do?
\015\012Thanks.
I think you may have spyware on your computer and its affected the windows registry which could be why you only have wallpaper.

Reboot your computer and as soon as you see the Acer logo keep pressing F8. This will bring you to the boot menu, choose safe mode. We want to go into safe mode cause this will make sure nothing is running in the background while we restore your desktop back to a earlier date. Hopefully after you boot up into windows you'll be able to access your start menu, if you can then follow my steps below depending on which OS your running.

If your running windows xp click on start, programs, accessories, system tools, and finally system restore.

If your running windows vista or windows 7 click on the windows icon then click on programs, accessories, system tools, and finally system restore.

Basically want we want to do is to restore your desktop back to the way it was before this problem happened so choose a date before Jan 27th. The dates that you can choose will be ones that are in bold. I would go back at least 1 day.

Once you go thru this if the problem is still persisting, then get back into safe mode and run your anti-virus program.

If it doesn't find viruses or can't remove the ones it does find then your going to have to restore your laptop back to factory defaults.
Repair Help & Product Troubleshooting for Acer Aspire One Netbook 8.9" Notebook

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