Having problems with your Acer Aspire One AOA150-1784 Netbook ?

I have an Acer Aspire One netbook. The netbook seems to have stopped communicating with the built-in Crystal Eye camera. The icon normally found in the control panel has disappeared and when I attempted to reinstall camera drivers using Acer eRecovery Management there was an error message that said the camera was not found and suggested to plug it in. Assistance would be greatly appreciated.


Answers :

There are a few things you can do to narrow the problem down.

First, I would try to log in to your BIOS. You can do this reading the screen that appears before the windows logo. You should see an instruction telling you to hit F2 or some other key to enter setup.

In the bios you can check to see if the web cam is disabled.

If the camera is still disabled you may want to access your device manager by right clicking on my computer and selecting management. You should see the device manager. From there you can see all of your devices. If you see the camera device in there try right clicking on it and uninstalling. Then scan for new hardware devices. If this doesn't help try a driver directly from the manufacturer.

If this isn't the case then you may have to open your laptop (read my cautions below this paragraph) to check the camera cable. If your lucky you may just have to remove the keyboard to get to the camera plug in port on the mother board. It may be unplugged or you may need to reseat (unplug then replug) the camera. Once you reseat the camera power-on the laptop and reinstall the driver to see if it works.

Caution: Always remember to remove the battery and unplug the power source to your machine before opening it up for repair. Also, remember that accessing the mother board of a laptop could void your warranty. Try not to touch the circuitry with your hands and never use a magnetic screw driver. Static electricity can ruin your hardware so wear a grounding bracelet or touch a metal component inside your laptop that isn't near the circuitry or chips.

If this doesn't work you may want to consider that the camera is bad, but do not give up hope. There may be other more uncommon solutions that someone here can offer.

If you need help accessing your laptop's motherboard you can get step by step (with pictures) instructions on how to disassemble your laptop.
Repair Help & Product Troubleshooting for Acer Aspire One AOA150-1784 Netbook

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