Having problems with your Acer Aspire 8920-6671 Notebook ?

DVD/CD Bluray Stopped working

\015 We have an Aspire 8920, but the optical device ( Matshita BD-CMB-UJ-120 ATA) Has quit working. We have spent hours with Acer tech, somewhere in India, but they say the Drive is bad and needs to be replaced. However if we send it in to have it replaced they said Acer will restore it to factory default and we will lose all our programs and data. This has happened just two months ago when we sent it in because it could not boot up. Because we are not willing to lose all our setup again the Acer tech has suggested that we remove the hard drive and send it in to have the optical device replaced with out the hard drive, then to replace the hard drive once we get it back. They also have offered to send us a new Optical drive that a local tech can install or we can install. How do we remove the hard drive? Can we remove the bad optical unit? And what else is involved? Or can you tell us where we can get the instructions to do this? We are very disappointed with the quality of this Acer laptop. This is the second time we have to send it in for repair and we have only had it for six months. This unit is still under warrenty. Thank you for your help.\015

Answers :

Since you are under warranty, I would suggest not trying to do anything yourself if your not sure of your capabilities. Get somebody tech savy to do either one of those options you mentioned. Remove Hard drive, or bad optical drive. Another solution is just back up all your data on a removable drive, and then you can just reinstall the data back when you get the drive back. Depending on how much data you have it shouldnt take long to get back to your settings. It would be a good idea to start backing up anyway if your concerned about losing data and settings since it is almost inevitable eventually in time.
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\015\012Char S
Repair Help & Product Troubleshooting for Acer Aspire 8920-6671 Notebook

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