Having problems with your Acer Aspire 6920-6422 Notebook ?

Vista laptop "windows explorer has stopped working" error message

\015 I\015\012wonder if you have any idea about my current vista problem. it's\015\012driving me nuts now... spent about 10 hours so far with no avail.here's what i can tell you about it. hope this makes sense.1.acer laptop with windows vista sp2 installed. 2.my\015\012dvd wasn't showing up in "start>computer" so i was attempting to fix\015\012it when i found a download which promised to fix my drivers.3.after\015\012downloading the program, it installed a virus which keeps giving me\015\012this error message on loop (windows explorer has stopped working) at\015\012which point i click the message and it restarts.4.the computer now only boots in safe mode, when i try to run in normal mode, the screen hangs on (welcome)this is what i've attempted so far1.virus scan with avast, which found nothing2.regcure which told me it had fixed things, which it hadn't3.autoruns which was supposed to halt certain start up programs4.chkdsk which won't run because apparently the drive is already in use.-so\015\012my current situation is, a laptop which only works in safe mode, i\015\012can't rescue any of my data from the pc because every 20 seconds i am\015\012interrupted by the error message i mentioned earlier.hope you can help guys, if you need more info just ask.thanks\015

Answers :

If you could be specific about where you downloaded the virus/malware there is a chance we could find a simple solution but it's unlikely.
\015\012The following should work but involves a fair amount of work:
\015\0121. Remove the hard drive.
\015\0122. Install it as a second drive for a different computer that is clean and has good AV software. The procedure varies a lot depending on the available eqipment. You can get USB to SATA and USB to ATA adapter cables with external power supplies very inexpensively that work well for this though.
\015\0123. Back up your data.
\015\0124. Run a virus scan and fix anything that is found
\015\0125. Most likely this will break a system file and you will have to re-install/repair your OS.
\015\012Sorry, no magic bullet. You have a tough problem and the solution will be tough as well.
\015\012One more thought. If you can get into Safe Mode with Networking, give one of the reputable on-line virus scans a shot, i.e. Kaspersky, Trend, Microsoft, Symantec, etc.
\015\012When you do finish this up, be sure to install AV software. Microosoft is now giving theirs away for individual users and it is excellent.
Repair Help & Product Troubleshooting for Acer Aspire 6920-6422 Notebook

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