Having problems with your Acer Aspire 5920-6727 Notebook ?

I have an 16 mth old Acer laptop, and recently it has developed a problem,where it says I am connected to the internet,but my browser is not working and I am unable to surf the web. On some sights,people with a similar problem say that they have uninstalled Norton.......my laptop did initially have Norton, but it expired,and there is no sign of it in my add or remove programmes.


Answers :

Hi,
First of all make sure you have another antivirus installed on the computer.

Download Norton Removal tool from here and run the program >>>>>>






http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039






Restart your computer and see if you can connect to the internet. If you can't then please post back making sure you tell me whether you are trying to connect wirelessly or wired.


Good luck.
Try doing a search for Norton using Start - Search - Files and Folders - typing in "Norton" if you tried using Control Panel and Uninstall a Program already this might find any traces still hiding. Norton is one tenuous piece of software that doesn't like to let go.
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