Having problems with your Acer Aspire 5050-3242 Notebook ?

Blue screen of death

\015 I have an Acer with XP SP 2 and it's been fine until yesterday. I suspect I picked up a bug with a download, but I'm not sure.\015\012Last night I encountered difficulty with a few applications but restarting the computer corrected most of those.\015\012Today, I first got the message that Windows needed to close, but\015\012nothing else was affected. After a few messages of this sort, I\015\012restarted again and it seemed fine. But suddenly I got the blue screen\015\012with a message that was gone in a quarter-second, which means I\015\012couldn't read it.\015\012The reboot process continually brought me back to the options screen,\015\012where I could choose SAFE MODE, SAFE WITH PROMPT, NETWORK, ETC.\015\012I tried to restart with LAST KNOWN GOOD SETTINGS and went nowhere; in\015\012fact, none of the options allowed it to reboot completely. The blue\015\012screen always intervened and looped it back to the options screen.\015\012I ran an XP Home edition disk and tried to run the Recovery Panel\015\012options, using DOS (chkdsk c: /r) to try to fix the problem. After five\015\012straight tests/fixes, the system came back very briefly but within minutes went to the blue screen loop once more.\015\012I'm wondering if this is a worm, trojan horse, etc., or if one of the updates from Windows is corrupt? \015\012I tend to think it's malware because one of the first problems I had\015\012was a redirection of internet addresses selected from a Google search\015\012page. I didn't think anything of it at the time, but I eventually found\015\012myself copying and pasting the url at the bottom of the entry to get to\015\012the site I wanted. This makes me think there's something screwy with\015\012one of the recent downloads I had. It was for a free game that required\015\012the installation of a toolbar, but the game sucked so I uninstalled the\015\012whole thing. I guess it's possible something in the download hid and\015\012didn't get cleaned out, right?\015\012Anyway, I am afraid to install the Home edition for fear it will wipe out all my data, but I'm hoping there is a less-costly alternative to taking it to the computer shop.\015\012I'm open to suggestion, though I can't access any information from the computer because I can't start up.I also thought I would try to use my recovery disks but I don't know which of the 8 CDs has the XP program on it.\015\012Thanks for any help you can offer,\015

Answers :

You were on the right track by running recovery console. Try running fixboot and fixmbr like you did with chkdsk. These will attempt to repair the files that your system uses to boot the computer incase a virus happened to work it's way into one of those files.
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\015\012Also, if you're able to get into Windows via Safe Mode, then you can change a setting so that the Blue Screen will not go away and you can copy the informaiton it contains, which will be very helpful.
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\015\012To keep the blue screen by disabling automatic reboot:
\015\012
\015\012Right click My Computer and go to properties. Go to the Advanced tab and under Startup and Recovery go to settings. Under system failure uncheck Automatically Restart.
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