Having problems with your Acer Aspire 3690-2196 Notebook ?

Dvd maker on aspire 3690

\015 I am new to notebooks and have had a lot of trouble with my acer 3690. I am learning as i go to change a lot of things that were pre set by acer to get it to work better. It came with a program NTI CD & DVD-Maker 7 i can play dvds on it through acer arcade and i can create cds on it but everytime I try to create a dvd it says no dvd recorder detected. I click the ok button and NTI DVD fit comes up. I click on help and type where is my dvd maker it brings up installing cd and dvd maker. and this is what it tells me\015\012\015\012To install CD & DVD-Maker you will need approximately 35 MB of free hard disk space. An automated SETUP program is provided to guide you through the installation. The default target directory (the directory where CD & DVD-Maker resides) is "C:\\Program Files\\NewTech Infosystems\\NTI CD-Maker". The setup program will walk you through the inst\015\012I found C:\\ProgramFiles\\NewTechInfosystems\\NTI CD-Maker but dont find a set up program It goes on to tell you to insert the NTIdisk I never recieved any disk with my computer.When I bought it at walmart I asked if I would be able to create DVDs on it but so far i just keep getting the same messages and the people at acer are total idiots so I do not want to deal with them anyfurther especially since they want to charge $35 to talk to them. Is this computer able to create dvds like i was told and if so how do I get it set up\015\012 \015\012\015

Answers :

Hi Artmovements,

Well first off you need to get Acer to send you the disk... you are entitled by law to have it as it is not pre-installed.

However, I think the point here is not if you have the software, but if you have the right hardware.

You see, all computers can burn CD/DVD IF they have a DVD burner fitted. It sounds to me like you have a CD/DVD Combi-reader fitted which will let you listen to CD/DVD and will also burn CDs....but WILL NOT let you burn a DVD.

I checked the web for specs for your computer and all I could find seemed to back this up.... however if you can tell me what the computer says is fitted that would help.
You can find that info out by either looking in the manual it came with or by looking in your device manager and that will tell you what the CD/DVD is.

let me know ok... but I really do believe that you will find you have a combi unit and not a DVD burner. If so you need to buy one... and may I suggest you look at an external USB one, like the LG Super Multi...its good for price and is a nice fast and well made unit.

Good Luck and I hope this has helped you.
Repair Help & Product Troubleshooting for Acer Aspire 3690-2196 Notebook

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