Having problems with your Acer Aspire 3610 Notebook ?

Unable to connect after OneCare Family Safety installation

\015 Hi there,Last week a friend of mine installed the Microsoft OneCare Family Safety software onto their Aspire 3610 notebook.Sine them they have been unable to connect to the internet. Their normal connection is made via Wi Fi.They uninstalled the software AND done a system restore prior to dropping the notebook into me to see if there was anything I could do to help rectify the situation.I see alot of this type of problem around but not many viable solutions.Does anybody have any ideas?Many thanks\015

Answers :

The OneCare firewall is probably blocking the internet. They may have answered a request incorrectly. Reset the firewall settings:\015\012\015\012\015\012\015\012Reset the firewall settings\015\012\015\012\015\012\015\012
  1. Open OneCare.
  2. \015\012
  3. Under Quick links, click Change settings.
  4. \015\012
  5. On the Firewall tab, click Advanced settings.
  6. \015\012
  7. Click Restore Defaults, and then click Yes.
  8. \015\012
  9. Click OK, and then click OK again.
\015\012\015\012Important\015\012Restoring the default firewall settings clears your program list and port list.

\015\012OR: Turn it off to see if it is indeed causing the issue
\015\012\015\012\015\012\015\012\015\012Turn the firewall on or off\015\012\015\012\015\012\015\012
  1. Open OneCare.
  2. \015\012
  3. Under Quick links, click Change settings.
  4. \015\012
  5. On the Firewall tab, select one of the following settings: \015\012
    • On (recommended): Use this setting if you use your home or personal network and you want to enable an easy connection to other printers, computers, or devices.
    • \015\012
    • Off: We recommend that you avoid using this setting. Turning off the firewall can put your computer at risk. If you must use this setting, from the dropdown menu, select the length of time that you want the firewall off.
  6. \015\012
  7. Click OK.

\015\012\015\012\015\012\015\012\015\012Change the zone for your network\015\012\015\012\015\012\015\012\015\012When OneCare detects a new network, you can select the zone (A level of network security that is determined by a collection of firewall settings that are automatically configured by OneCare.) that you want to use. You can select Home or Work or Public Place. To help protect your computer, certain activities will be turned on or off in each zone. If you use a single computer that's not connected to a local network, if you use a dial-up connection, if you use a public wireless network, or if you don't use a router, we recommend that you select Public Place.\015\012
  1. Open OneCare.
  2. \015\012
  3. Under Quick links, click Change settings.
  4. \015\012
  5. On the Firewall tab, do one of the following: \015\012
    • If you have one network connection, click Configure firewall, click Change location, and then click Close.
    • \015\012
    • If you have multiple network connections, click Advanced settings. On the Network connections tab, click the network that you want to change the zone for, click Change location, and then click OK.
  6. \015\012
  7. Click OK.

\015\012If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
\015\012Thanks, Joe
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