Having problems with your Acer Aspire 3000 Notebook ?

This notebook is less than 5 months old. The only way it works is to use the mouse, the pad no longer works. I don't want to take it back to where I bought it because there is sensitive information on the hard drive. Any way to fix it myself?


Answers :

Hi the pad can be turned off either with a button close to the touchpad or with a button combination like FN+F6, one of the F1 to f12 keys will have a blueish icon with a finger pointing at a "pad" on it, that would probably be the touchpad. which turns it off and on. You should also check that its not disabled or turned on from the program, check start -> control panel -> mouse and similar pages and see if you find any on off, disabled or similar settings there. Another issue could be that the driver is not installed or similar software issue. to check its status, right click on my computer or computer which you will find from either your desktop or from start menu. Select Manage, Then on the management window, on the left side click on device manager. In device manager on the right, find the mouse, right click on the mouse and select properties, what does it say on the status? Did you see any red X or yellow ? marks anywhere on the device manager? Those would either indicate disabled (x) or problem (?) Note that the device manager will not show if the touchpad is disabled via the button combination on the keyboard. it will appear as working. In most laptops I've seen, the touchpad can't be easily replaced, its held in place with melted plastic, no screws. You would probably have to melt the plastic and when you put in the new part you would use hot glue or similar. I don't recommend replacing the touchpad, you would be better off sending it off to repair. Now if we can't solve the issue and it seems that it would need repairs, then you should contact your dealer or acer? manufacturer derectly and get warranty service, but get them to agree that you will remove the hard drive from the bottom of the laptop (which contains all the data) Incase the laptop is replaced they need to send a matching model and take the drive out of it so you can plug in yours when it arrives without a drive. But that should be our last step, Before doing so, try the button combination, also check the status, and if all else fails you should do a fresh install of windows to the machine from the recovery disks or a windows installaion disk just to make sure its not a software problem, if the touchpad works after a new install then the issue is solved whatever it was caused by. If not, then off to repair you go. How to install windows vista or windows 7 http://www.fixya.com/support/r3575598-step_by_step_howto_install_windows_7 How to install windows XP, Home or pro and similar. http://www.fixya.com/support/r3575559-step_by_step_howto_install_windows_xp
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