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Frozen cursor on new emachine laptop

\015 Just purchased new emachine laptop with windows Vista and installed office enterprise 2007 and cursor is frozen and will not move. Do you have any solutions before I return it?\015

Answers :

Before you plan to return make sure you have done some or all of this things first:

1. Did you reboot after you installed the Enterprise 2007 ?
2. Did you make sure that if its a USB mouse that it is securely connected to the USB port ?
3. Were you able to move your mouse without any problem at all before the software installation ?
4. Have you had this problem before the installation of Enterprise 2007 ?
5. Have you done all your software and windows updates ?
6. Will the mouse work when booting into Safe Mode ( pressing F8 during re-boot before Windows Vista loads) If it does then your softwares need to be updated.
7. Did you check you device manager to see that theres no yellow exclamation anywhere in the Mice and othert pointing devices or under the USB controller section?
8. Is there a legacy USB port to be activated on your computer BIOS ?

If the installation caused your mouse to be frozen then try and uninstall the Enterprise 2007 by using your keyboard and tab to the programs uninstall.

If your mouse still doesn't move after doing all of the above things
then try another new USB mouse. Sometimes you may have to wait for several seconds (even up to a minute for new usb mouse detection) before the USB mouse cursor will move. If the second new USB mouse still wont work then return it to where you bought it as it could be faulty usb connector
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