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Windows dvd maker

\015 Everytime i use my dvd maker it stops working and it closes and says windows will close the program and notifiy you if a solution is avalible,can anybody help\015

Answers :

What OS are you using? Ultimate, Premium, Basic?
\015\012\015\012\015\012\015\012\015\012 \015\012 \015\012 Windows DVD Maker has stopped working \015\012Issue\015\012: While trying to create DVD in Windows DVD Maker in Vista, or while\015\012creating a DVD from Windows Movie Maker, which uses Windows DVD Maker,\015\012the burn process stops with error message.

\015\012Error message : " Windows DVD Maker has stopped working. A problem\015\012caused the program to stop working correctly. Windows will close the\015\012program and notify you if a solution is available. "

\015\012Cause : Windows DVD maker stops working because of incompatibility with\015\012one or more codec files which are outdated or incompatible with the\015\012particular project or the DVD Maker software itself.


\015\012Resolution :

\015\012These Codec files should be located and renamed to resolve the issue.

\015\0121. Open Start menu and type Event Viewer in the Start menu search bar. Open Event Viewer from the menu.

\015\0122. In the Event Viewer window Click on Windows Logs in the left panel

\015\0123. Click on Application Logs under Windows Logs

\015\0124. Locate error messages listed in the Central panel of the Event\015\012Viewer window and double click the error to check if this is log is\015\012related to DVD Maker.

\015\012Sample Error Log :

\015\012Problem signature

\015\012 Problem Event Name: APPCRASH
\015\012 Application Name: DVDMaker.exe
\015\012 Application Version: 6.0.6000.16386
\015\012 Application Timestamp: 4549b5b0
\015\012 Fault Module Name: nevideohd.ax
\015\012 Fault Module Version: 4.6.15.0
\015\012 Fault Module Timestamp: 459bb828
\015\012 Exception Code: c0000005
\015\012 Exception Offset: 00008b89
\015\012 OS Version: 6.0.6000.2.0.0.256.1
\015\012 Locale ID: 1062


\015\0125. Locate Fault Module name, it should be a file with extension .ax.

\015\0126. Once the file name is identified, try to locate the file in\015\012C:/Windows/System32 folder. ( Please click on Show Contents if the\015\012files are not listed Automatically ).

\015\0127. If the files are not listed in System32 folder, search for the file, with search containing system files and folders.

\015\0128. Locate the file and rename it.

\015\0129. Check if the issue persists. If the issue persists and the error\015\012message again appears, locate the new .ax file that is causing the\015\012issue from the Event Viewer, error log.

\015\012These steps will resolve the issue instantly without a restart.


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