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My system crashed. Won't reinstall windows

\015 My system crashed. The hard drive is completely wiped out. I have the restore disk that is supposed to have everything on it to reinstall to factory settings. My internal cd/dvd rom is broken so I am using my external one. I put the disk in and it starts loading RAMDISK image. Then it prompts windows can not find C:Binerrordialog.exe. Then it just starts the process over again. What do I do. Please help I'm a online college student and I really need my laptop.\015

Answers :

Do you need anything that is stored on the crashed hard drive? If so, you need to get an adapter for the drive and connect it to a desktop pc as the 'd:' disk. then copy any files you can access that you need saved.
Re-install the drive into the laptop, use "FDISK /MBR" from a floppy drive or a USB drive set up as a boot disk to re-partition it, and install the master boot record, and then boot the CDrom to install your operating system afresh.
The error message you are getting is caused by the 'restore' program trying to use the C: disk programs, and they are not there. I think you may have a bad hard drive, as usually the programs will be found.
You need to find out if the disk is really really bad or just needs to be re-formatted. Follow the above steps to determine if you need a new drive or not.
tom
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