Having problems with your PC Laptops ?

Just installed an antivirus on my laptop. since then when i insert a cd into the cd rom, the light blinks for a while, the cd rom makes a scrathy noise as if its finding it difficult to read the cd, the player doesnt respond and then it suddenly Ejects the CD. What could be wrong?


Answers :

This is a common problem. First, you will need to try reinstalling the CD/DDVD driver for your system. You can download the latest version at the HP Support and Download Website and page for your country at the following link
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\015\012http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&dlc=en&cc=au
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\015\012Enter the model no in the Search Product Box and enter Drivers in the Question or Keywords box. You will then have to select your operating system and you will then see a list of current drivers for you to download. Select the CD/DVD driver and install on your machine and all should be well.
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\015\012If this does not succeed then you will need to uninstall the Anti Virus software and contact the manufacturer for assistance. Then also download a free copy of Ashampoo utilities from www.ashampoo.de and install it on your system. Then run the default scan and cleanup utilities. This will clean out all the residual junk on your system and make sure that the Anti Virus application has been completely removed from, your system and registry. Then reboot your system.
Check to see if your CD is damaged first try a surface scan using VSO Inspector if this finds CRC errors then you will always have install problems with this specific CD.

If this doesn't work the it is possilble that even though windows can see the CD-ROM the read head is on its way out I suggest you buy a new one for about £20 and then try the CD again

If this helps please rate
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