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Wireless network connected but no internet

\015 I installed a copy of Norton 360 on my laptop a bit ago and after the install when I connected to my wireless network. I could not use the internet. I was able to connect to the network but nothing else. Other computers connected to the network work fine. I took the laptop to a friends and it didn't work on his network either. His computers work fine on his network. The drivers are updated and working correctly. One driver had a flag that said that a program was preventing it from running. The device with the flag was the real tech rtl8101e family pci-e fast Ethernet NIC. It is updated and works fine now.It simply doesn't connect... Please help. If you need more info just ask.\015

Answers :

Try to reboot the computer in safe mode with networking. Tap F8 during the boot sequence when you see the manufacturers splash screen. Once it boots in safe mode, see if you can get online. If you can, then the problem is a program or driver that starts during normal startup procedures....I suspect Norton 360....it screws more systems up than it helps. I would suggest at that point you have a couple of options.....get the norton system removal tool and get rid of that program and when you do make sure to reset all your security, especially your firewall. Next, if you still can't get online, Use system restore to restore the computer back before you installed Norton. Also make sure that if have changed the normal startup to selective startup, that might give you issues too. Go to the start button on your taskbar, select run > type "msconfig" in the text box...leave off the quotation marks please. When the window opens make sure that normal start is chosen and reboot. Good luck, if none of this helps, I can talk you through some CMD lines to see if you have a valid IP address to your router.
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