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HP Pavilion dv8237 CTO Notebook

\015 Good afternoon;\015\012I do own one of the systems noted above. I've had a really hard time with HP over a while now, and the last time it went in for repair, it once again ceased to function normally.\015\012'BootMGR is missing' - 'Roxio Creator won't load' - 'WLM won't load', and that sort of thing. I am running an XP Home Version on the system, and I did try the support online, as referred to by Roxio Creator: followed all of their instructions: Nothing. Next I tried Askville.com: received pretty much the same as from the CD Creator site: No Go. As well, I went to the HP Site, found the object of my search and followed it from there: Nothing.\015\012Windows XP Disk here that my husband purchased for his system. Thought that was it? Sorry but no:\015\012\015\012I have no idea in the world how to restore to factory and see if the system will take that and I don't lose all and sundry;\015\012I have no idea in the world hot to do a destructive restore and reinstall.\015\012My husband's disk is not the same key code, but I do have my own key code from the bottom of the system--I really don't care at the moment if I lose it all, but it would be nice to have some pics etc \015\012When I have to enter the key Code, using my husband's CD (and I would prefer not to do this, I am wondering if I can just enter my own key code.\015\012I would please need a detailed 'How To Take Out the Garbage' step by step. I know some things, unfortunately, this isn't one of them.\015\012Everything else I tried, brought me to an 'A' prompt, I enterred all info as instructed, but 'does not recognize the command. As well as one error message that now informed me that it could read, 'can't find drivers for the hard drive.\015\012\015\012I'm on my knees and praying now as the system I am using goes back tomorrow. The Iomega 500 GB appears not to be functional either. I don't get any lights when I add power to it. Now, everything is in there. Just a quick note here, my system has never been listed with the 't' on it, as well, I can't get online with that system.\015

Answers :

Hi,

Based on your post/description, you have tried most if not everything.

Some possibilities:
1. you are about to have a hardware fault (chances are the hard disk) and the reason for the problem(s) is this;
2. the memory needs to be cleaned and re-seated.

What I would suggest is the long way. I would recommend that you remove the hard drive from your Pavilion and with the use of an external 2.5" IDE/SATA adapter to USB, back up your important files (pictures etc.) on a 2nd PC (your husband's and burn to a CD or DVD). Having done this, it would then be safe to completely delete your HD and start a clean fresh install. If you would do a partitioning of the HD of the Pavilion, may I suggest Partition Magic or anything similar using the 2nd PC. That way not only will you be starting with a clean and fresh HD, you can also check for errors and decide for a replacement should circumstances warrant it.

Any Windows CD installer would do (even OEM) as long as you use the CD key underneath your laptop. All other software requirements should be available in the recovery CDs that came with the Pavilion when new. Most if not all drivers are also available in the HP site for your particular laptop appropriate to your OS.

While the partitioning and formatting is being done, you can also start downloading the drivers if ever necessary.

This would also be a good time to do some housekeeping on your laptop. A can of compressed air would do wonders in removing dust and foreign materials inside the laptop. It need not be even opened up. The memory can be removed and the little gold pins could be cleaned using a pencil eraser.

Assuming everything worked according to plan, it's a matter of putting everything back together again including the software.

The added advantage is you have now a back-up of your important files (assuming you followed the burning to CD or DVD) and anything and everything can happen but your files are intact and safe.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.
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