Having problems with your PC Laptops ?

While working on the laptop it will suddenly freeze. It will work for awhile sometimes and then freeze. You never know when it is going to freeze. My daughter needs it for college. We purchased it at Best Buy May 14, 2007. We have had to take it in 6 times and paid $130.00 to fix it because they claim it is a software issue, but they cannot fix it. After 6th time it still freezes up. What could the problem be, so we can direct Best Buy how to fix it! Your company should know that Best Buy cannot


Answers :

Freeze up problems can be a bear to troubleshoot at times. If you still have warranty left on it I would tell them after all the times you bought it in to please get the hard drive replaced. You can explain to them that every so often you can hear the hard drive making clanking sounds and that might be enough to get them to replace the hard drive.

I do have one other idea you could try in the meantime. If you can get your hands on a known good working hard drive, put it in there and install the operating system on it, the drivers and any apps you want. Run it like this for a week and see if the freeze up and lockups go away. If they do then you know for yourself the hard drive is bad for sure and then you can go back to Best Buy and explain a bit more about why the hard drive is bad.

I recommend you try to work through this tutorial on updating your hardware drivers, follow through with the first 4 steps of these malware removal protocols, and then run chkdsk c: /r according to the instructions here and here. If you are on vista, use these instrucitons.
\015\012Then write back with the results and we'll see what more needs to be done.
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I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!
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