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Cd drive not responding or recognising disc seems like its not responding at all

\015 I have a gigabyte laptop model w552u the problem is when i insert cd in cd drive it is not recognised by laptop what should i do seems like cd drive not installed what can i do thanks.\015

Answers :

If the drive is showing an error (or is missing) in device manager, do the following:
\015\012
\015\012Start Registry Editor (Start, Run and type in regedit then click O.K)
Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Contro l\\Class\\{4D36E965-E325-11CE-BFC1-08002BE10318}
On the Edit menu, click Delete, and then click OK.
Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Contro l\\Class\\{4D36E965-E325-11CE-BFC1-08002BE10318}
On the Edit menu, click Delete, and then click OK.
Quit Registry Editor.

\015\012
\015\012Hope this helps
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