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I'm getting a ''blue screen'' error message; need to check driver

\015 The instructions for the ''blue screen'' error message indicate that I need to check to see if all devices have the most current drivers.\015\012\015\012I'm using a Compaq 21210p, and have connected a Dominator 2.0 Maddog Multimedia external drive.\015\012\015\012Thanks,\015

Answers :

The old Blue Screen of Death, huh...

Blue screen errors are usually caused by poorly written device drivers or malfunctioning hardware. Windows detects an error and reboots to protect the system.

Considering the fact that you have recently installed a new drive, I would assume that maybe one of the drivers encountered an error that it could not recover from while running in kernel mode.

The very first thing that you should do is completely uninstall the drive.

After you have removed the drive, make sure that your lap top will boot and run your operating system correctly before you try again. Also make sure that your system meets at least the minimum requirements to support the external drive.

I believe there may be a typo in the model of your laptop because I could not find it on the HP or Compaq website. Make sure that your system is up-to-date.

You can visit the website (try HP.com) and access their Drivers & Support page to find available drivers for your laptop. Make sure that all drivers on your laptop are current.

You can open Device Manager to check for any issues with drivers.
Right click My Computer, click Manage then click Properties to open the Computer Management window. In the left side navigation pane, click Device Manager. If you have any issues, there will be an icon that serves as an alert and the device will be expanded.

Also make sure that your BIOS version is current.

As far as the external drive, make sure that you can use this drive with your system. If it is compatible and your system meets the requirements, then make sure you have the best drivers needed to install this drive. You should be able to check the manufacturer's Web site (manufacturer of the hard drive) for information pertaining to this drive, support/troubleshooting tips/manual and, possibly, downloadable drivers.

Most often, a device comes with installation disks for Windows and Mac operating systems. Make sure you are using the correct drivers for your operating system.

Whatever you do, remove the installed drive from your system, make sure your laptop is at the level it needs to be to support this drive, and make sure you have the correct drivers to install the external drive.

Now, re-install the drive and try it out to see if the installation was successful.

Hope this helps.

Thanks for using Fixya.

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