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HP quickplay will not play dvd or blu-ray

\015 Until yesterday dvds and blu-rays worked perfectly. when demonstrating to a friend the difference between dvd and blu-ray, i played the dvd fine, then took it out to switch to the blu-ray disk, but it would not play. i tried restarting, updating... all the likely solutions, however it still would not play. when i tried putting the dvd back in, it would not play either! cds still seem to be recognised and played fine though. when a dvd is put in, it opens HP Quickplay and tries to load. the screen says 'loading...' as per normal, but then tells me to insert a disk or press play. pressing play has no effect and after flickering to the 'loading' text, it quickly returns to 'insert disk or press play'. restarting the program makes no change. re-inserting the disk after the program is open does not make a difference.i would like to know if this is a hardward fault and whether i need to seek technical help?\015

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