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Gateway Toshiba DVDR/RW TS-h552 will not open and DOES NOT HAVE SMALL PIN HOLE at front to use for manual opening. I have tried to remove the curved plastic front cover. There are 4 plastic latches - two on the bottom and two on the side - but when they are depressed something is still keeping the front cover in place on the lower part of the drive.


Answers :

    \015\012
  1. \011Close all programs and shut down the PC.
  2. \015\012
  3. \011Unplug the power cord from the power outlet.
  4. \015\012
  5. \015\012Look for the small hole on the faceplate of the CD or DVD drive. Thisis the manual release. The location of the manual release hole willvary (see Figures below for possible locations). \015\012 \015\012 \015\012\015\012 \015\012
    \015\012 NOTE: \015\012Onsome models it may be necessary to remove the front panel to expose themanual release hole. Check the documentation that came with your PC forinformation about removing the front panel.c00366523.gif \015\012 \015\012 \015\012\015\012 \015\012
    \015\012 NOTE: \015\012Onsome models the release hole and the drive activity LED look similarand are about the same size. Do not force the paperclip into the holeif it does not go in. Make sure that the hole is not actually the LED. \015\012 \015\012 Figure 1: Possible location of manual release hole c00366142.gif\015\012 \015\012 Figure 2: Possible location of manual release hole c00366143.gif\015\012 \015\012 Figure 3: Possible location of manual release hole c00366144.gif
  6. \015\012
  7. Straighten the paperclip and insert it into the manual release hole until resistance is felt.
  8. \015\012
  9. \011Once the resistance is felt, keep pushing the paper clip until the drawer opens a little.
  10. \015\012
  11. \011Remove the paper clip and gently pull out the drawer until the disc is accessible.
  12. \015\012
  13. \011Remove the CD and turn on the PC.
Hi and welcome to FixYa,

Initially, for some reason the model TS-H552 shows a Samsung DVD drive. In any case, the front cover could not be removed not unless the tray cover is removed first.

In the absence of a pinhole, the tray cover could not be removed without breaking it. The alternative is to remove the cover of the drive itself and exposing the internal mechanism. Thereafter, the gears must be manually turned to initiate the tray lock/latch and continued to partially eject the tray. Should this be accomplished, then tray could be manually pulled out. Often causes of this problem is a loose or broken belt or in some instances a defective loading motor.

Good luck and Thank you for using FixYa. Happy Holidays.
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