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I bought a lexmark x5495 printer I have a compaq pc with vista and norton anti-virus, The pc will not recognise the printer, Lexmark have been no help at all, they keep giving me things to try and nothing seems to work. Can you help?


Answers :

You need to install teh software from disk before connecting the printer.

If you do not have the disk you must download the software from Internet, follow instructions below,
\015\012\015\012
Click here:Official Lexmark Drivers and Software

\015\012\015\012A web page will open, follow instructions, select model, select operative system etc., and click on download .
\015\012\015\012Chose to download the file in my documents when asked.
\015\012\015\012After downloading, find the file,double click on the file ,then if\015\012you get in troubles, follow\015\012the instructions below to reset and reinstall drivers:
\015\012\015\012
\015\012\015\012\015\012
    \015\012
  • Unplug printer USB.
  • \015\012
  • Go to control panel >> installed printers in Windows and remove (delete ) any installed printer from printer list.
  • \015\012
  • Download driver from website, or use the disk and run the install file.
  • \015\012
  • Follow driver installation wizard.
  • \015\012
  • Plug back printer when prompted from installation wizard.
\015\012\015\012Note:some\015\012printerdoes not work on Vista, if you do not find any driver download\015\012for Vista on your model page, that means your model is not Vista\015\012compatible.\015\012\015\012
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