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I just purchased and downloaded the Perfect PDF Creator. My AVG Virus detected an infected file in the program entitle "Win32/Fujacks" and now I can open the program, making it a total waste of money for me. Not happy about this.


Answers :

Hi Museumandarc,

AVG (and many other virus checkers) can find so-called "Viruses" in files that are NOT infected. I am not going to go in to why they do... but just trust me....they do!

Now, I am not saying that the file was not infected as it does happen, but there are several things you can do to solve this.

1. Do a full scan of your computer.
2. If you HAVE a virus then it was your fault and you must....
(2a) Clean your system.
(2b) Reinstall the PDF Creator.

3. IF you DO NOT have a virus then....
(3a) The file MAY have been infected before you got it.
(3b) The file was NOT infected and AVG just thought it was.

Now.... if you fall in to 3/3a/3b area, you can contact the people who you purchased the program from and ask them for another copy. One that they have screened with a virus checker, not just the downloadable you got last time. By law they have to supply you with one.

Of cause, you really dont know if AVG was wrong, but either way you should still make sure your computer is clean BEFORE downloading it again.

Just one other thing, please go to the AVG forums and follow their instructions for cleaning this virus as you cannot just delete the infected file as it embeds itself in your reg file and will re-infect the computer after a reboot.



Good Luck.
Try to contact the seller and get your money back.
\015\012Download the free Foxit PDF Creator @
\015\012http://rapidshare.com/files/13101086/CreatEditFoxIt.rar
\015\012
\015\012Click "free user" Then, let it time down, then click "download"
\015\012
\015\012copy and paste the link into your browser.
\015\012If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
\015\012Thanks, Joe
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