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I haven't been able to access my hotmail account for weeks. When I get to the sign in homepage, it has me signed in a paula_pooh. Then I add my password, the same one I've had for years and I know it's correct. It keeps telling me my password is incorrect. I know it's not but I've had this problem before and I just change my password. Well, this time it keeps running me around in circles. It says I have been sent an e-mail to change my password to another email account, but I haven't. When I go


Answers :

I'm sorry to tell you this but your hotmail account has been hacked and the password has been changed, what you have to do is contact Microsoft customer support and inform them of this, they will make sure that the password is reset and will go through it with you, while you are online, you have to be persistant with them and you could be on the phone for over an hour.
Hackers are targeting hotmail and yahoo messenger sevices and email addresses too, so be carefull when you use the messegers

regards
Honestly, as long as your registered email address that they're sending your password to is correct, then it sounds like the problem is on their end. I would try to contact their customer service dept. or their support team to see what the issue is and how they're going to fix the email address that you've apparently kept for some time now. I understand how you feel... Once you get comfortable with your e-mail address and that's how everyone knows how to get a hold of you, it really can be a pain when you can't access it and even more bothersome to think that you may have to change it. Hopefully, this won't be the case. If I was able to help shed any light on the subject, then I'm happy to have been of assistance. Have a wonderful evening!

James
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