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Dell, Windows Vista, CD Drive & Viruses

\015 Hi there I need your help please. My CD drive quit working so i took my computer to the Geek Squad since it is still under manufacturers warranty. they ran a diagnostic on it and found that there were over 438 viruses on it and that was what was causing the cd drive not to work. (they tested the drive outside of windows and said it worked fine) i run Trend micro on my system that Best Buy recommends). since this is a software problem it isn't covered under the warranty and therefore it would be $130 for them to clean up. Their alternative for me was to restore my computer to the out of box state. They forgot, my cd drive doesn't work!! do you have any suggestions? thank you in advance\015

Answers :

Viruses can cause any kind of problems, even if it is uncommon sure they can make a CD temporarily unoperative on Windows.

If the CD is not working , then probably that was a fault not related with the virus problem.

Call them back , and complain about the hardware fault, that is covered for sure, and it must be repaired under guaranty.

If you are not happy with the current repair service call Dell, you will be given a different service.
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