Having problems with your PC Desktops ?

Have a HP DV9500 laptop and I am trying to remove Windows Vista and install windows xp. When I get to the blue screen to start the install it says it can not locate my hard drive and the only option available is to quit the install. Is there some kind of protection on the hard drive?


Answers :

Hi.
\015\012
\015\012I will explain you the issue.
\015\012
\015\012The notebook is preinstalled with a SATA hard drive which needs seperate drivers to be installed inorder to get the hard drive detected. The drivers for the SATA can be installed only by using a floppy drive. As the notebook does not have a floppy drive installed, we can either try disabling the SATA native support in BIOS or install the drivers with the help of a USB floppy drive.
\015\012
\015\012If the USB floppy drive is not available, you have the alternative steps to install the SATA driver.
\015\012Please refer the following link to install SATA driver without the USB floppy drive:
\015\012
\015\012http://www.scribd.com/doc/4864999/sata
\015\012
\015\012or
\015\012
\015\012http://cid-3a2fd42defd10b67.skydrive.live.com/self.aspx/Public/sata.pdf
\015\012
\015\012If you have the Floppy drive you can install the SATA driver.
\015\012
\015\012Just follow the below procedure:
\015\012 Download the SATA driver:
\015\012
\015\012ftp://ftp.hp.com/pub/softpaq/sp37001-37500/sp37005.exe

1. Download the driver to a directory on your hard drive.

2. Execute the downloaded file and follow the on-screen instructions. A diskette containing the driver is created, and the driver files are also made available at c:\\swsetup\\sp37005. If you choose to cancel diskette creation, you will need to copy the driver files to the chosen media.

Installation Instructions:
\015\012
\015\012NOTE: A USB diskette (floppy) drive is required to use this driver. If an external USB diskette drive is used, ensure that it is plugged into the system before starting Step 1.

1. Insert the operating system CD, and Power On the notebook to boot
from the CD.

2. At the very beginning of the operating system installation, the following prompt is displayed at the bottom of the screen:

"Press F6 if you need to install a SCSI or RAID driver...."

When the prompt is displayed, press F6.

3. Later in the operating system installation, you are notified that a mass storage device could not be detected. When this notification occurs, press S (S=Specify Additional Device).

4. When prompted, insert the diskette that was created from the SoftPaq file, and then press Enter.

5. Select "Intel 82801HEM/HBM SATA AHCI Controller (Mobile ICH8M-E/M)" and press Enter.

NOTE: At this point, the following prompt MAY be displayed, depending on the version of your operating system CD. If the prompt is displayed, press Enter to use the default Windows driver and continue, if it is not displayed, continue with Step 6. The prompt reads as follows:

Windows already has a driver that you can use for
"Intel 82801HEM/HBM SATA AHCI Controller (Mobile ICH8M-E/M)".

Unless the device manufacturer prefers that you use the driver on the floppy disk, you should use the driver in Windows.

S=use the driver on floppy ENTER=use the default Windows driver

6. Continue with the operating system installation, as prompted.

NOTE: If a problem is encountered when using the external USB floppy drive, refer to Microsoft Knowledge Base Article 916196: "A connected USB floppy disk drive does not work when you press F6 to install mass storage drivers during the Windows XP installation process."
Repair Help & Product Troubleshooting for PC Desktops

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

Have a HP DV9500 laptop and I am trying to remove Windows Vista and install windows xp. When I get to the blue screen to start the install it says it can not locate my hard drive and the only option available is to quit the install. Is there some kind of protection on the hard drive?


Hi.\015\012\015\012I will explain you the issue.\015\012\015\012The notebook is preinstalled with a SATA hard drive which needs seperate drivers to be installed inorder to get the hard drive detected. The drivers for the SATA ... PC Desktops

Want to load Win XP on my Acer 4720z laptop - Acer Aspire 4720 Notebook


Step 1 - Start your PC and place your Windows XP CD in your CD/DVD-ROM drive. Your PC should automatically detect the CD and you will get a message saying "Press any key to boot from CD". Soon as computer starts booting from the CD.\015\ ... Acer Aspire 4720 Notebook

HDD Partition help


Important If you follow these steps on a hard disk that is not empty, all the data on that hard disk is permanently deleted. We recommend that you back up your hard disk before you follow these steps.To partition and format your hard disk by us ... PC Desktops

Converting Partition to ntfs


Converting to NTFS\015\012\015\012Your hard drive must be formatted with a file system such as FAT, FAT32 or NTFS so that Windows can be installed on to it. This system determines how files are named, organised and stored on the drive. If you&r ... PC Desktops

000021a error I'm getting the 0000021a error. I'm rtying to reload the OS but it doesn't recognize the CD/ROM even though the order is correct to go to it first. Tried to boot in safe mode and it's telling me I have a video driver error. Seems like a lot more than just that.


If your system does not boot, is due a:1) Order Bios (Put Cd at the first place)\015\0122) The CD used is not a bootable CDAre you using a bootable cd?Assuming your system is set to boot from the CD-ROM drive ... Dell Dimension 4600 PC Desktop

Repairing Damaged Winsock2


1. Boot the computer using the XP CD. You may need to change the   boot order in the system BIOS. Check your system documentation   for steps to access the BIOS and change the boot order.    &n ... PC Desktops

I am acting as middle man. My daughter lives 15 miles away and is having a problem with her Dell desktop PC running XP. She has a blue screen message. We have tried using ctrl/alt/delete with no reaction from the PC. We have tried safe mode and the screen goes completely black. We have tried the safe mode option of going to the last known good connection and the wallpaper comes up with none of the desktop icons but it appears something is happening since an hour glass repeatedly shows on th


If you have tried Safe Mode but cannot finish loading Windows then either you have a very serious virus issue or your hard drive has become corrupted. Normally Safe Mode would give you the opportunity to try and resolve the issue or possibly remove a ... Dell Vostro 200 Mini Tower With 20" Flat Panel Monitor PC Desktop

About harddisk while installing xp ,message is there that installation can not continue because no harddisk drive is installed on your computer or no harddisk drive connected to computer.


If this is a newer system, this issue is the XP CD you are using doesn't have the needed hard drive controller driver it needs to see the Hard Drive.\015\012\015\012Because this is Windows XP, you have only 2 options to resolve the issue. ... HP PC Laptops

How to install xp in HP Pavilion dv6 1030 us Laptop and how to repartition my C: drive especially I have still 150 GB free space in C drive Please help me in this case Thanks in advance.


Partition and format the hard disk using the Windows XP Setup program\015\012\015\012 loadTOCNode(2, 'moreinformation');\015\012 You can use the Windows XP Setup program to partition and format the hard disk. To do this, use ... HP Pavilion dv6-1030us Notebook

Burning problems when running windows xp


Avoid multitasking while burning disc, since this process requires more computer resources like Hard disk space and RAM. you can also update the firmware driver of your Disc burner from the manufacturer's website to correct the problem. FO ... Gateway 510H Pentium 2.4 GHz, 256MB RAM, 40 GB HD, DVD/CD-RW, Mini Tower Computer (510HRB) PC Desktop

Gateway MX6455 - AMD Turion 2.0Gb with 1Gb Ram Stops working and goes to black screen after POST. Will not boot into windows. The more I try re-booting, the faster it stops.


Try to FORMAT your devices If your using XP use the tutorials below:\012How to partition and format the hard disk using the \012Windows XP Setup program\012\012 loadTOCNode(2, 'moreinformation');\012 You can use the Wi ... PC Laptops

Format - PC Laptops


How to partition and format the hard disk using the \012Windows XP Setup program\012\012 loadTOCNode(2, 'moreinformation');\012 You can use the Windows XP Setup program to \012partition and format the hard disk. To do this, ... PC Laptops

Hard drive issues


I'm going to give you a couple of ideas here....first, make sure you have a windows installation disc, we are going to try and repair your boot volumn first and see if we can't get this thing booted. Just follow the guide below for the first fix. Sec ... Dell Dimension E510 PC Desktop

Asus will open the bios page with F2, but wont boot


I wouldn't quite yet. Here's a solution that should fix this...First, I'm assuming that the BIOS is recognizing the hard drive in the first place? The BIOS should have a utility option to "auto-detect" the hard drive. If it does, then you most likely ... ASUS Eee PC 900 Notebook

Unable to restore computers original factory settings with Dells suggestion of control f11 when computer starts up


If you have already used the cd's to install the os, this will not work. there is another option which you can try.\015\012\015\012Manual Reinstallation\015\012 \015\012Manual reinstallation can be the most time consumi ... PC Desktops

Won't power up


This error can be caused by one or more of the below possibilities.\015\012Floppy or CD that is not bootable is cur... BIOS or CMOS setup is not setup properly... Hard disk drive does not have bootable f... The hard disk drive ... IBM ThinkPad T20 Notebook

Hi pc wont start


This error can be caused by one or more of the below possibilities.\015\012Floppy or CD that is not bootable is cur... BIOS or CMOS setup is not setup properly... Hard disk drive does not have bootable f... The hard disk drive ... HP Compaq Presario V2000 Notebook

The power light is on, but the monitor is off


This error can be caused by one or more of the below possibilities.\015\012\015\012Floppy or CD that is not bootable is cur... BIOS or CMOS setup is not setup properly... Hard disk drive does not have bootable f... The h ... HP Compaq Business nx7010 Notebook

How to reinstall windows xp if files are missing??


CLEAN INSTALLATIONNOTE: Before proceeding, make sure all necessary backups are completed.* Insert the Windows XP Reinstallation CD into the top CD drive* Remove any external devices from the computer: (except the mouse & ... Gateway 310 Series (158920) PC Desktop

I can not install Windows on my Compaq Evo N620c


The quickest solution here would be to put the hard drive into a computer that has Windows already running, and format it through the operating system itself. I've run into this problem a few times, and when another computer wasn't available I would ... Compaq Evo N610C Notebook

My brother just gave me his hp pavilion dv4-1313dx laptop and i want to reinstall windows vista. how do i remove windows xp? i just want to clean all of his garbage out of my laptop then reinstall vista, you know make really my new laptop.


First check the System requirements\015\012The following list describes the recommended minimum hardware requirements for basic functionality of the different editions of Windows Vista. Actual hardware requirements vary, depending on system configura ... HP Pavilion Notebook

Restore3 how do i restore my sony vaio laptop to its factory settings without having to buy the restore disk from sony


Hello,I found these instructions for you on the Sony support site.\015\012\015\012\015\012\015\012Solution\015\012 ... PC Desktops

How to Wipe, Degauss, or Destroy Data on a Hard Drive


You own a computer and then purchased a new one. After moving all of your important data to the new computer and deciding to sell or donate the old computer you are faced with the question of deleting the data or destroying the hard drive. One one ha ... PC Desktops

Assist with an Operating System start issue? PC is a Gateway GT5228


The following will re-install windows without destroying your stuff but you must follow it exactly !!!!!!!\015\012\015\012Boot the computer using the XP CD. You may need to change the boot order in the system BIOS so the CD ... PC Desktops

Dell Vostro 200 desktop with Windows XP is not able to handle two


Go to BIOS set up and change the Primary Hard drive as the 1.5 Tbsecondary hard drive will be the 500Gb then save the setting and restart.second optionconnect only the 1.5 Tb and try to turn on the computer . ... Dell Vostro 200 Desktop Computer Intel Pentium Dual-Core Processor E2160 1.80GHz, 1MB L
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.electronic-servicing.com || Terms of Use || Contact || Privacy Policy
Load time: 1.2339 seconds