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Windows media center has "stopped " working. The only message I get is " COM Surrogate has stopped working


Answers :

If you've been getting the error COM Surrogate has stopped working\015\012whenever you browse folders containing video or media files, you have\015\012come to a good place for some possible solutions. This problem is\015\012caused because of codecs and other COM components installed by various\015\012softwares that aren't fully Vista-compatible, like some versions of\015\012DivX or Nero.
\015\012Here's the error message:
\015\012image0.png
\015\012
\015\012There are a number of possible solutions to this problem, and the\015\012right solution depends greatly on what software is actually causing the\015\012problem. Some of the most well-known problem causing softwares are DivX\015\012and Nero, but there are others that cause the problem as well.\015\012
Possible Solutions\015\012
\015\012
    \015\012
  • If you are using DivX, you should be upgraded to the very latest version (6.5+)
    \015\012
  • \015\012
  • If you are using Nero, you can try upgrading to the latest version (7.7.5.1+)
    \015\012
  • \015\012
  • If you’ve upgraded Nero and Divx and still have the problem,\015\012you can try renaming the file C:\\Program Files\\Common\015\012Files\\Ahead\\DSFilter\\NeVideo.ax to NeVideo.ax.bak. You may also need\015\012to rename NeVideoHD.ax to NeVideoHD.bak
    This will break Nero Showtime, however. (thanks to dugi in the comments for this one)
    \015\012
  • \015\012
  • You can disable Thumbnail previews, which should make the problem go away, but isn't the optimal solution.
    \015\012
  • \015\012
  • The older ffdshow codec pack has been known to cause some\015\012problems. The ffdshow tryouts codec pack seems to work better. Might\015\012want to try using this one: http://ffdshow-tryout.sourceforge.net/
    \015\012
  • \015\012
  • If you'd like to uninstall Nero entirely, there is a utility that\015\012they provide to help with complete uninstall that helps a lot in\015\012instances where you have a bad installation of an older version. http://www.nero.com/nero7/eng/FAQs_Nero7_NeroVision.html\015\012
  • \015\012
  • Some users have recommended installing the Vista Codec Package\015\012in order to update all your codecs to the correct versions. I can't\015\012confirm that this works because I have not tried it myself. As always,\015\012be careful when installing unknown components and create a restore\015\012point.
  • \015\012
  • You can use the very useful MMCompView \015\012free utility from Nirsoft to disable any codecs on the system. This is\015\012very useful to help troubleshoot exactly which component is causing the\015\012problem.
  • \015\012
  • There's another possible solution below of turning off DEP for\015\012dllhost, which might not work for everybody. You may have to add\015\012divx+nero executables to the DEP ignore list.
\015\012\015\012Essentially, turning off Data Execution Prevention on\015\012dllhost (the COM surrogate) can fix this problem for some people. This\015\012solution is detailed below.\015\012
Right click on Computer, and choose Properties
\015\012clip_image0021.jpg\015\012
Click on Advanced System Settings, and then under Advanced, click Settings
\015\012clip_image00211.jpg\015\012
Select the "Data Execution Protection" tab, and then\015\012click “Turn on DEP for all programs and services except those I\015\012select�
\015\012clip_image00221.jpg\015\012Click on the Add button, and then browse to C:\\Windows\\System32\\dllhost.exe as shown
\015\012clip_image00231.jpg\015\012Click Open, and then OK.
\015\012Here's what you should see…
\015\012clip_image00241.jpg\015\012Now you can browse video folders without problems!
\015\012clip_image00251.jpg\015\012

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