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Google Interruption & Hotmail lock out.

\015 Me and my girlfriend just recently bought a Gateway Quad Core Phenom computer about 4 months ago from Best Buy. We've had no problems with it up until about a month ago. We noticed that when we go to different websites, a Google page will appear and tell us that our search has found an error, or that no page exists. We know that is not true. This over time has gotten worse. We thought that by removing google from our computer, it would solve the problem, but Google is popping up again, and sometimes when we hit the back button to go to the previous page, it will redirect back to the error google page, not letting us surf the net. We personally don't like google now because of this and what's happening. Its very frustrating to be on a website, and then suddenly re-directed to a Google error page, for no reason. Any help is appreciated on that as to what is going on.\015\012My second problem is hotmail. I, up until 2 weeks ago was able to use hotmail fine. Everything was fine, I looked at my messages, and signed out like normal. But for some reason, I am locked out of my hotmail account now. When I try and log in, it is telling me that I have entered a invalid email address, and or password. Which I know is not true because its the same email and password I've been using, and used not more the 1 day prior. I've tried to contact hotmail, but they do not talk to people over the phone, so im pretty much at a loss. I have important information in my hotmail that needs t be opened, but I can't get to it to see. Im locked out and its been like this for the past 2-3 weeks. I don't know what to do.\015\012Please if anybody can help with these 2 matter's, contact me thru my girlfriends email. sarahmb_may[email protected] My name is Brandon.\015

Answers :

Firstly, this is not a problem with google. You have spyware on your computer and it is popping up search engines and other things. This could also be affecting your hotmail account and it is possible that the spyware your computer is infected with swiped your hotmail address and password and has allowed someone to hack your account.

First, you need to make sure you have an active and up to date antivirus installed. If you do not, go to www.grisoft.com and download the free version of AVG 8.0. Install it and update it then run a complete scan and remove whatever it finds. Then you need a spyware scanner. Go to www.lavasoft.com and download the free version of adaware. Install it and update it then remove whatever it finds. This is a step in the right direction to get your computer back to operating normally again.

As far as your hotmail account goes, try and reset the password to your account. If that doesn't work, then contact their support team by email located on their website.

Thanks and please take a moment to rate as fixya. Thank you.
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