Having problems with your PC Desktops ?

Laptop help again :)

\015 \015\012\015\012Hi, I just bought a laptop brand new 4 days ago, it is a Hp Compaq Presario V3000a couple days in, I believe a virus went on it, and now whenever I On my Laptop it comes up with the screenChoose start windows normallysafe modesafe mode with networkingsafe mode with command prompt and ectWhen I pick any of them the same thing happens... the windows xp screen pops up and then it restarts and follows the same cycle!PS I DONT HAVE ANYTHING IMPORTANT ON MY LAPTOP SO WIPING OUT EVERYTHING IS AN OPTION\015\012Hey its this problem again.\015\012umm the f11 system recovery didnt work because it wont let me get into it , as soon as i hit f11 nothing happens f10 works it gets me into this other thing but no system recovery\015\012\015\012im not sure if your familiar with the windows ghost cd but I put that in , with the hopes it will wipe out everything and install it again , to my dismay it didnt, \015\012I was wondering because i got this laptop as a gift a week ago and nothing is on it , would me getting a xp installation cd wipe out everything and install it again like brand new, \015\012or any ideas ?\015\012REALLLY GREATFULL FOR YOUR HELP :)\015\012 \015\012\015

Answers :

Don't panic, the situation is not too bad, as the laptop's hardware is still all ok.
The Ghost software probably did not work because you did not make a complete bootable ghost CD from Windows when computer was working, or you did not do the ghosting procedure properly, or finally the ghost cd is corrupted.
if F11 does not work, it means that the recovery partition on hard disk had probably been corrupted by the virus.
Check if your laptop is covered by some insurance or extended guaranty to cover expenses for system reinstall.
Best way to proceed is asking a copy of restore cd fro your model from HP.
Contact them and ask how to obtain a copy of CD in your region, In UK they charge you £25 or so to send you the disk.
If for some reason you cannot get the restore cd, you will have to re-install system from a generic windows cd, possibly the same Windows version to validate the licence on Windows sticker at the bottom of your laptop (eg. Vista Home, XP home edition, XP professional etc.).
If you have to use a generic Windows disk you will need to download all drivers from HP. and install them after installing Windows.
Also a good choice can be locating a computer repair shop in your area and having the system re-install done using the licence number printed on the sticker at the bottom of your laptop. This job usually is not too expensive, in London, where I work, we charge £45 to do system restore.
Good luck.

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