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DVD+/- Gateway issue DVD won't burn DVDs but plays them

\015 Hey I've been having the same problems as some of the other folks thats replied above. I can watch dvds and record cd's fine, but to no avail can I burn a damn dvd. I have used these plain white dvd's ( but I know they work fine because I've used them before to back up music and other files and they've been great) but for some reason the dvd burner won't work now to burn . The cds, like I said will burn fine. I've tried Ashampoo, Cyberlink, Cheetah and they all won't work for the burning of a dvd and the Ashampoo usually always works fine. I had Gateway do a remote desktop & we've checked the drivers and used the uninstall and scanned for hardware changes etc. included is a little info about my system. Hope this can help you figure out whats the problem. Sometimes I've noticed that my drive fort cd/dvd player ( which is F:) will say cd then at times it will say DVD and it's totally got me confused. Thank you and God blessCheetah log file: Cheetah Log------------------------------------------------InitializeOS Type XPToolBar SetRegister - BeginRegister - Begin endgetLastPositionrunMode mp3_discisBrowserShowing True------------------------------------------------------------------ Data Disc -------------------------------------------------------------------Loading drive data...getSettingsinitialize drivesF: HL-DT-ST DVD-RW GWA-4165B DG01Disc Media Type - 3Disc Open - TrueFree Space 4488.06 MBSpace Required 1.44 MBYour Drive can burn these Disc Types...CDRCDRWDVDRDVDRWDVDPRWDVDRDual------------------------------------------------------------------ Data Disc -------------------------------------------------------------------Loading drive data...initialize drivesF: HL-DT-ST DVD-RW GWA-4165B DG01Disc Media Type - 3Disc Open - TrueFree Space 4488.06 MBSpace Required 1.44 MBYour Drive can burn these Disc Types...CDRCDRWDVDRDVDRWDVDPRWDVDRDual------------------------------------------------------------------ Data Disc -------------------------------------------------------------------Loading drive data...initialize drivesF: HL-DT-ST DVD-RW GWA-4165B DG01Disc Media Type - 3Disc Open - TrueFree Space 4488.06 MBSpace Required 1.44 MBYour Drive can burn these Disc Types...CDRCDRWDVDRDVDRWDVDPRWDVDRDualcomputer specs:My Computer Information - General Refresh screen Specifications Gateway System Model: DX210X BIOS Version: Phoenix Technologies, LTD 6.00 PG Operating System Microsoft Windows XP Professional Version: 5.1.2600 Service Pack: 3.0 Location: C:WINDOWS PID: 76487- OEM - 0011903 - 00806 Hot Fix: KB936929 Memory (RAM) Capacity: 1.50 GB Processor Intel(R) Pentium(R) 4 CPU 3.00GHz Version: x86 Family 15 Model 6 Stepping 2 Speed: 3000 MHz General Computer Info System Name: YOUR- 9466FB2976 Domain: WORKGROUP Time Zone: Central Standard Time Connection: Workstation (standalone) Proxy Server: Auto IP Address: 192.168.15.2 IPX Address: Not Enabled Local Disk Total Capacity: 298.09 GB Sum of Hard Disks: (C: D: E: ) Used: 202.71 GB Free: 95.37 GB Page 1 of 1 My Computer Information - General 5/16/2008 hcp://system/sysinfo/sysInfoSum.htm Thank you again. Ollie\015

Answers :

I had the same problem. I finally got a knowledgeable tech at Gateway who knew that a patch had to be downloaded. I'm sorry but I don't have the link anymore but you might be able to find it in there white papers now that you know that it exists
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