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I ordered Nero 8.2.8. I am trying to set up the program on my pc. The program keeps asking for a serial # but I don't have one. The serial # was not sent to my email address.


Answers :

Hi fuman,

Send an email back to Nero Customer Support informing them of this. It is illegal to post serials on this website.

This is what the Nero website has to say::
"\015\012 If\015\012you have not received an order confirmation via email within a few\015\012minutes after placing your order, please check whether your email\015\012account is protected by a SPAM-filter. If so, the email may have been\015\012automatically removed from your inbox and filtered into a special\015\012folder. Therefore, please check your spam folder first.
If you still cannot find the order confirmation here or it has already been deleted, please proceed as follows:
\015\012
    \015\012
  • \015\012Log into your Store account, where you purchased the software
  • \015\012
  • \015\012Go to "My Account", if you´re not in it already (Depends on the Store you´re in.)
  • \015\012
  • \015\012To the right of your Online Order Number, you will find the link "Resend Order Mail"
  • \015\012
  • \015\012Click on it and you will automatically be sent your order confirmation
Should\015\012you have any difficulties with the process above, please feel free to\015\012contact our Customer Service Center via the "Contact" tab on this page.
You will receive your access details/ order confirmation by email after completing the online order process.

If you have lost this information or forgotten your password, you can:
\015\012
    \015\012
  • \015\012Request\015\012a copy of your order confirmation from our customer service department.\015\012Please provide us with your order and customer details before you\015\012submit your request via the "Contact" section of this page.
  • \015\012
  • Request your password online on the login page under the 'forgotten your password?' function."
However, if you do a Google for "serials", you should find a website with the same name from where you can download one ;)

\015\012\015\012Hope that helps...Should you have any further questions,\015\012please feel free to post them here.
\015\012\015\012
\015\012\015\012P.S. Before you assign a rating, please\015\012make sure that the issue is resolved or you are satisfied. If not, please post\015\012back as to what you did, and/or any other questions you may have, and I will\015\012try to assist you as best I can. Please do not assign an ‘Inappropriate’ or\015\012‘Thanks for trying’ rating if your issue is not resolved after the first\015\012response itself, as sometimes a bit of to and fro dialogue may be necessary\015\012before we can find a fix or an answer to\015\012your query.
\015\012\015\012
\015\012\015\012If you find that the solution/answer I provided led you\015\012to, or resulted in a fix, please close the ticket with a FixYa! rating.\015\012I would be very grateful for your show of appreciation.
\015\012\015\012
\015\012\015\012Thank you for using FIXYA!
\015\012\015\012
\015\012\015\012Cheers!
\015\012\015\012IrishDruid
Did you order it through the Ahead site? Follow the link below. You'll need your email and password to login. If you don't have a password just click on forgot my password and they'll give you a new one. Once you're in, find the link that says resend confirmation email. This should have your serial #. If you did not order from Ahead or this doesn't help (such as receiving another email without your serial # let me know and I'll be happy to help you all that I can. If this solves your problem please rate as fixed. If it doesn't, don't rate it yet and just add a comment letting me know what's going on. Thanks.
\015\012 https://shopping.nero.com/cgi-bin/pages/login/ml=EN
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