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No telephone service

\015 My parents just bought an emachine EL1331G-03W. When they connect the phone line from the tower to the phone jack (they still have dial up), they lose telephone service. This is before even trying to connect to the internet.\015

Answers :

Hi, I checked the specs for this pc and it only has a Ethernet port. See specs below.
\015\012 \015\012\015\012\015\012\015\012Specifications\015\012\015\012\015\012\015\012\015\012\015\012CPU1 : \015\012AMD Athlon™ II X2 dual-core processor 235e
(2.7GHz, 2MB L2 cache)\015\012\015\012Operating System2 : \015\012Genuine Windows® 7 Home Premium 64-bit\015\012\015\012Chipset : \015\012NVIDIA® GeForce® 6150 SE\015\012\015\012Memory3 : \015\0126144MB DDR2 dual-channel (2 × 1024MB + 2 × 2048MB)
Expandable to 8GB
4 DDR2 slots (total), 0 DDR2 slot (available)\015\012\015\012Hard Drive4 : \015\012750GB 7200rpm SATA\015\012\015\012Optical Drive : \015\01216x DVD±R/RW Supermulti drive
Write max: 16x DVD±R, 6x DVD-RW, 8x DVD+RW, 8x DVD±R DL, 5x DVD-RAM, 48x CD-R, 32x CD-RW
Read max: 16x DVD-ROM, 40x CD-ROM\015\012\015\012Media Reader5 : \015\012Multi-in-one digital media card reader
CompactFlash® I & II, CF+ Microdrive, Secure Digital™ (SD) Card, miniSD™ Card, MultiMediaCard™ (MMC), MMCmobile™, MMCmicro™, Reduced-Size MultiMediaCard™ (RS-MMC), xD-Picture Card™, Memory Stick®, Memory Stick PRO™, Memory Stick Duo™, Memory Stick PRO Duo™, Memory Stick Micro™ \015\012\015\012Video : \015\012Integrated NVIDIA® GeForce® 6150 SE graphics\015\012\015\012Audio : \015\0128-channel (7.1) high-definition audio
USB Speakers\015\012\015\012Communications : \015\01210/100 Ethernet LAN (RJ-45 port)\015\012\015\012Peripherals : \015\012eMachines® PS/2 keyboard and optical mouse\015\012\015\012Ports/Other : \015\0126 - USB 2.0 (2 front, 4 rear)
2 - PS/2 (keyboard and mouse)
1 - VGA
6 - Audio jacks
1 - Headphone jack
1 - Microphone jack
1 - RJ-45 Ethernet\015\012\015\012Dimensions : \015\01214.2" H x 7.1" W x 16.2" D\015\012\015\012Weight : \015\01218 lbs. (system unit only)\015\012\015\012Warranty6 : \015\0121-year parts and labor limited warranty with toll-free tech support\015\012\015\012Software : \015\012\015\012
    \015\012
  • Genuine Windows® 7 Home Premium 64-bit
  • \015\012
  • Adobe® Flash® Player
  • \015\012
  • Adobe® Reader®
  • \015\012
  • eMachines® Recovery Management
  • \015\012
  • Google Toolbar™
  • \015\012
  • Microsoft Office Home and Student 2007 (60-day complimentary trial period)7
  • \015\012
  • Microsoft Works® 9.0
  • \015\012
  • Nero® 9 Essentials
  • \015\012
  • Norton Internet Security™ 20098
  • \015\012
  • WildTangent® demo games
http://www.emachines.com/products/products.html?prod=ET1331G-03w
\015\012
\015\012Here's a quick and easy solution to their problem buy a usb external 56k dial up modem.
\015\012
\015\012721f40f.jpgHere's the link to buy it.
\015\012http://www.google.com/products/catalog?sourceid=navclient&rlz=1T4ADFA_enUS363US363&q=external+modem+for+dial+up&um=1&ie=UTF-8&cid=5167627218834893159&ei=RPRnS8-JFIrEsQOC8OT3BA&sa=X&oi=product_catalog_result&ct=result&resnum=3&ved=0CCYQ8wIwAg#ps-sellers
\015\012
\015\012Let me know how it went.
\015\012
\015\012WBTech
The specifications I find for that model have a RJ45 network connection but I see no modem. I suspect they are plugging the phone into the network jack which will kill the phone line
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