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I've got a new hp m2727nf laserjet (3 weeks old), and an error message "ADF door is open" appears in the product display. I have turned off and unplugged the power several times, I've removed the adf and re-attached as described in the HP service manual, but the message continues thus preventing me from copying, scanning, faxing. Likely a sensor error? Any suggestions?


Answers :

From HP's web-site:
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\015\012http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3377075&prodTypeId=18972&prodSeriesId=3377075&objectID=c01236058
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\015\012Make sure that the ADF lid is closed.

Remove the ADF and reinstall it.

If the message persists, turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.

If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
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