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Dvd driver shows yellow excclamation mark error code 41computer novice any simple suggestions would be appreciated


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"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"\015\012
\015\012
Because of this error, the drive did not show up in My Computer and the customer was unable to burn CDs or read any CDs.\015\012
\015\012
I uninstalled the drive from Device Manager, rebooted the computer,\015\012and the problem remained, so obviously it appeared to be a registry\015\012issue that I would have to solve. If you are receiving this Code 39\015\012error and your CD or DVD drive is missing and has a yellow exclamation\015\012mark in Device Manager, I hope this information is useful.
\015\012
To solve this Code 39 error, follow these instructions:\015\012
\015\012
NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.\015\012
\015\012
1) Close all open programs \015\012
\015\012
2) Click on Start, Run, and type REGEDIT and press Enter\015\012
\015\012
3) Click on the plus signs (+) next to the following folders\015\012
\015\012
* HKEY_LOCAL_MACHINE\015\012
* SYSTEM\015\012
* CurrentControlSet\015\012
* Control\015\012
* Class\015\012
* {4D36E965-E325-11CE-BFC1-08002BE10318}\015\012
\015\012
4) This folder is the DVD/CD-ROM Drive Class Description in the\015\012registry. Look for any of the following names in the right hand column.\015\012
\015\012
* UpperFilters\015\012
* LowerFilters\015\012
* UpperFilters.bak\015\012
* LowerFilters.bak\015\012
\015\012
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete\015\012
\015\012
6) After deleting the keys, close the Registry Editor\015\012
\015\012
7) Reboot\015\012
your computer\015\012
\015\012
8) Open My Computer and check to see if your CD or DVD drives have\015\012returned. You may also want to open Device Manager and verify that the\015\012yellow exclamation and error code on the CD or DVD drive is gone

Regards,
Pp
The yellow exclamation mark is showing you that there is a problem with the device or the driver for the device. You can try removing the device by right-clicking on the dvd driver and clicking uninstall. Then re-boot the computer. Windows should then re-detect the dvd drive and re-install the driver. Hopefully this fixes your problem. If it does not you might want to check the Acer website and see if there are any updated system drivers for your computer then download and install them.
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